Viviana Picerno
Perth,Australia
Summary
Hospitality professional with a strong background in restaurant operations and event management. Expertise in coordinating staff schedules and enhancing workflows to improve customer satisfaction. Multilingual capabilities facilitate effective communication with diverse clientele.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Shift Supervisor
Saint Louis
Cologne, Germany
01.2021 - 01.2022
- Coordinated staff schedules and monitored team performance.
- Assisted with stock management and operational procedures.
- Planned and executed promotional campaigns and influencer collaborations.
Restaurant Operations Manager
Il Pizzaiolo
Münster, Germany
01.2020 - 01.2021
- Led and supervised a team of approximately 10 employees.
- Created staff rosters and coordinated workforce planning.
- Acted as the primary contact for customers and staff.
Event Service Staff
Feinkost Käfer
Munich, Germany
01.2015 - 01.2019
- Assisted with event setup and smooth event execution.
- Delivered professional fine-dining service to enhance guest experience for large groups.
- Executed three-plate service to elevate guest dining experience.
Education
Bachelor of Arts - Multilingual Communication
TH Köln
Germany01-2024
State Academy for Interpreting and Translation - Technical Interpreting and Translation
FIM München
Germany01-2020
Skills
- Shift management and staff supervision
- Staff scheduling and inventory control
- Ordering and customer interaction
- Fluency in English, Spanish and German
Certification
- RSA
- National Police Check
- White Card
Timeline
Shift Supervisor
Saint Louis
01.2021 - 01.2022
Restaurant Operations Manager
Il Pizzaiolo
01.2020 - 01.2021
Event Service Staff
Feinkost Käfer
01.2015 - 01.2019
Bachelor of Arts - Multilingual Communication
TH Köln
State Academy for Interpreting and Translation - Technical Interpreting and Translation
FIM München