Viviana Punales
Kurrajong Hills,NSW
Summary
Highly organised, adaptable and confident of own abilities. Have broad skills and experience in Administrative Management with over 20 years in the field. Also have a background in IT as a Computer Operator and Network Controller. Innovative Relationship Manager focused on developing strategic business opportunities by delivering exemplary service to each client's individual needs. Respected professional with exceptional knowledge regarding risk management.
Overview
24
24
years of professional experience
Work History
Client Service Relationship Officer
Sydney Psych Hub
06.2020 - Current
- Managing relationship between clients, referrers, and clinicians.
- Responding to phone and email inquiries regarding service
- Booking in appointments with new clients including completion of intake information
- Invoice management including direct and third-party payments
- Management of ongoing appointments including waitlist
- Liaising with referrers to obtain referral information when necessary
- Data entry of referral information, Medicare details, and all other payment details
- Scanning and upload of documents to Halaxy practice management software
- Assistance in training of new employees within the same role
- Management of office supplies including purchases
- Strong focus on client customer service
Administration
Administration Manager
Carlos' Bathroom Renovations
06.2000 - Current
- Managing various administrative tasks and accounts for bathroom renovations business.
- Proficient in the Microsoft Suite & MYOB Accounting Software
- Manage all advertisement and maintain Web-site
- Schedule appointments
- Manage accounts payable and receivable through MYOB
- Reconcile all account & submit monthly BAS Statements through the ATO Portal
- Manage employees’ wages & sub-contractors. Which includes online STP Reporting & online Super Guarantee Payments through the Small Business Superannuation Clearing House Portal
- Prepare Fair Trading Contract with terms & conditions
- Review & update legal policies & procedures
- Prepare & organise all end of financial year Tax Lodgements for accountant
Practice Manager
Kurrajong Village Medical Centre
06.2006 - 08.2016
- Overseeing day-to-day operations and administrative aspects of a medical centre.
- Manage & train new staff members in accordance with HR guidelines
- Supervise & manage the office team to ensure optimal operation
- Manage & schedule doctor’s diary and calendar
- Schedule patients’ appointments
- Patient quoting, invoicing & receipting (Medicare, DVA & Work Cover)
- Administrative and health records management in health care setting.
- Ordering & Stock Management
- Proficient in the Microsoft Suite & MYOB Accounting Software, GP Complete Software & Best Practice Software.
- Ability to work in a team environment
- Ability to multi-task and organise work priorities whilst working under minimal supervision
- Knowledge of medical terminology
- Strong focus on patient customer service
Education
Mental Health First Aid Certificate Of Accreditation -
MHFA Australia
Parramatta, NSW01.2020
MYOB Administration -
Western Sydney Institute of TAFE
Hawkesbury NSW01.2000
Words for Windows -
Informatics Institute & O'Donnell And Hunt
St Leonards, NSW01.1991
Local Area Networks Using PC's MS-DOS -
Memorex Telex Australia
St Leonards, NSW01.1991
GEC Plessey -
Telecommunications Australia
St Leonards, NSW01.1990
ISDX System Administration -
Telecommunications Australia
St Leonards, NSW01.1990
Computer Operations Diploma -
Control Data Institute St Leonards
St Leonards, NSW01.1984
Higher School Certificate -
Cerdon College Merrylands
Merrylands, NSW01.1983
School Certificate -
Our Lady of The Rosary Fairfield
Fairfield, NSW01.1980
Skills
- Cross-cultural sensitivity
- Assertiveness
- Customer Relationships
- Excellent Communication
- Issue Resolution
- De-Escalation Techniques
- Customer Service
- Client Engagement
- Fluent in Spanish
- Team Leadership
- Cash Handling
- Critical Thinking
- Written and verbal communication
References
- Jasna Anand, Practice Manager, 0421 661 348
- Naiha Seepal, Clinical Psychologist, 0404 555 879
- Jamilah Massod, Registered Nurse Consultant, 0421 161 265
Languages
Spanish
Native or Bilingual
Timeline
Client Service Relationship Officer
Sydney Psych Hub
06.2020 - Current
Practice Manager
Kurrajong Village Medical Centre
06.2006 - 08.2016
Administration Manager
Carlos' Bathroom Renovations
06.2000 - Current
Mental Health First Aid Certificate Of Accreditation -
MHFA Australia
MYOB Administration -
Western Sydney Institute of TAFE
Words for Windows -
Informatics Institute & O'Donnell And Hunt
Local Area Networks Using PC's MS-DOS -
Memorex Telex Australia
GEC Plessey -
Telecommunications Australia
ISDX System Administration -
Telecommunications Australia
Computer Operations Diploma -
Control Data Institute St Leonards
Higher School Certificate -
Cerdon College Merrylands
School Certificate -
Our Lady of The Rosary Fairfield
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