Viviane Pereira
Bendigo
Summary
Determined, responsible and passionate about customer service and numbers, with a bachelor degree in Business Administration. Drive for understanding and solving complex issues in both a team and individual contributor basis. Highly analytical, excellent computer modelling skills and fast learner. Self-motivated, proactive and confident. Experience in Microsoft Office Package and Knowledge in SAP Program/ CRM Program/ Class and Opex.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Office Administrator
Red Lion Wealth Advisory
02.2022 - Current
- Liaising between client and stakeholders in the business
- Organising client’s appointments and preparing advice documents
- Managing diaries
- Managing inbound and outbound SMSF tax tasks
- Generating invoices
- Organising documentations for personal tax
- Ensuring ongoing service agreements and fee disclosure statements were correctly, signed and lodged
- Preparation of advice documents and following up the implementation of the advice
- Training referral partners on quality advice opportunities
- Experience in Opex (Xplan); Xeppo; Xero software and Class.
Front of House - Team Leader
Bendigo Wholefoods
07.2021 - 02.2022
- Provide a high stand customer service to all customers and maintain a friendly and professional manner
- Set up tables, fridges, dishes for daily activities
- Operate the cash register and manage cash payments
- Prepare juices, make coffees
- Ability to work independently and as part of a team
- Making sure all the staff was doing their activities
- Reconciling cash drawers and restocking items to prepare for following shift.
Assistant Sales Manager
Havaianas, DFO Southwharf
10.2020 - 05.2021
- Assisting customers, selecting products, creating displays (merchandising)
- Stocking shelves with merchandise
- Inventoried stores’ stock and assisted management with re-orders (inventory management, stocktake)
- Manages financial transactions (close of business banking, balancing finances)
- Providing outstanding customer service.
Front of House / VIP bottle service
The Emerson Rooftop Bar & Club Melbourne
06.2018 - 04.2021
- Customer Service – VIP experience
- Taking guests to the table
- Serving drinks and food
- Setting tables
- Cash handling, point of sale experience.
Waitress
Saliba Catering and Events Melbourne
02.2017 - 06.2018
- Navigate all sections of the restaurant and assists in areas which need more assistance
- Front of House
- Taking orders
- Serving food and drinks
- Pouring wines
- Cleaning up tables
- Setting tables.
Administrative Assistant, Accounts - Receivable Group
Pao de Acucar (Brazil)
07.2014 - 09.2016
- Report Generation/Analysis: Generation of various weekly and monthly reports of the services sold in stores used by coordinators and managers in order to transfer the amount to the bank
- Bank reconciliation: Export bank reports and compare with system reports to ensure that all invoices were received and updated on the bank system
- Relationship Management: Supporting 3 financial analyst alongside a coordinator and manager
- Support to managers stores: Helping of staff who was working in our stores, helping with questions about receiving and updating invoices and solving issues
- Generation of monthly reports: Closing and exported report results, prepare monthly balance to send to accounting department.
Administrative Assistant and Student Support
University Nove de Julho
07.2010 - 07.2014
- Client Relationships: Initiate and cultivate relationships with clients, manage their requests and communicate important information
- Customer Service: Negotiations of student’s debt and generation of invoices
- Cashier: Receiving student’s debts and enrolments of new students
- Support to students: Complete forms to request documents as certificates, diplomas, financial regularity, updates personal information at the system and electronic service
- Create enrolment for new students and re – enrolment for old students
- Document creation: Documents emission, finance certificate, holiday letters and certificates
- Collecting documents from students as doctor certificates.
Education
Bachelor of Business Administration -
University Nove de Julho, Sao Paulo, Brazil
Diploma in Accounting and Bookkeeping -
Australian Pacific College
01.2022
Advanced Diploma in Program Management
01.2021
Postgraduation “Lato Sensu” in Financial and Budgeting Management -
University Nove de Julho, Sao Paulo
01.2016
Skills
- Report Preparation
- Database Entry
- Administrative Support
- Office Administration
- Customer Service
Certification
- WWCC -Working With Children Check, 2025
- RSA – Responsible Service of Alcohol, 2024
- Greenwich English College- Melbourne, 2017 - 2018, FCE English Certificate
References
Phillip Monaghan - 0438 113 400 - Manager - Red Lion Wealth Advisory
Marty Southcombe - 0413 376 785 - Financial Adviser - Red Lion Wealth Advisory
Languages
Portuguese
Native or Bilingual
Timeline
Office Administrator
Red Lion Wealth Advisory
02.2022 - Current
Front of House - Team Leader
Bendigo Wholefoods
07.2021 - 02.2022
Assistant Sales Manager
Havaianas, DFO Southwharf
10.2020 - 05.2021
Front of House / VIP bottle service
The Emerson Rooftop Bar & Club Melbourne
06.2018 - 04.2021
Waitress
Saliba Catering and Events Melbourne
02.2017 - 06.2018
Administrative Assistant, Accounts - Receivable Group
Pao de Acucar (Brazil)
07.2014 - 09.2016
Administrative Assistant and Student Support
University Nove de Julho
07.2010 - 07.2014
Bachelor of Business Administration -
University Nove de Julho, Sao Paulo, Brazil
Diploma in Accounting and Bookkeeping -
Australian Pacific College
Advanced Diploma in Program Management
Postgraduation “Lato Sensu” in Financial and Budgeting Management -
University Nove de Julho, Sao Paulo
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