Viviane Thanh Leigh
Sydney,Australia
Summary
A highly motivated and customer focused sales professional with a passion for luxury brands and a refined understanding of high-end products. Offering a deep knowledge of luxury retail, and exceptional client relations, I am dedicated to providing personalized, memorable experiences that foster long-term customer loyalty. With a proven ability to build relationships with discerning clientele and an eye for detail, I am eager to leverage my expertise in a prestigious brand, where I can contribute to brand elevation and exceed sales targets through impeccable service and strategic product recommendations.
Overview
36
36
years of professional experience
Work History
Store Manager of Operations
Myer / David Jones
07.2015 - 12.2024
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Monitored competitor activities within the local market, adjusting strategies as necessary to maintain a competitive edge and drive store success.
- Coordinated with regional management on strategic planning initiatives aimed at improving store performance within the district or territory as a whole.
- Enhanced customer satisfaction by resolving issues promptly and maintaining a clean, organized store environment.
- Optimized staff scheduling to accommodate peak business periods without compromising quality of service or employee satisfaction.
Founder and Principal
The Mailing House
07.2000 - 12.2014
- Aligned company vision with market needs through detailed planning and stakeholder engagement.
- Cultivated client relationships to enhance customer loyalty and drive repeat business.
- Developed strong partnerships with other businesses to allow for collaboration and more significant opportunities for growth.
- Delivered exceptional customer service by addressing client concerns promptly and effectively resolving issues.
- Built a positive organizational culture that fostered creativity, innovation, and employee engagement.
- Oversaw financial management activities such as budgeting, forecasting, and cash flow monitoring for improved financial stability.
- Developed key operational initiatives to drive and maintain substantial business growth.
Stock Broker Analyst
Chase Manhattan
07.1988 - 12.1991
- Effectively managed high-pressure situations during periods of market volatility, maintaining composure while making crucial decisions.
- Proactively responded to market fluctuations, adjusting portfolios as needed to protect clients'' assets.
- Maximized returns on client investments with strategic asset allocation and diversification.
- Analyzed market trends to identify profitable investment opportunities for clients.
- Negotiated favourable trade executions, ensuring best possible pricing for clients'' transactions.
- Maintained strict adherence to ethical guidelines, fostering trust among clients and colleagues.
Education
Pharmacy Certificate II - Medicine
Wall Scerri Pharmacy
Sydney11-2009
BBA-AUS - Business Operation
Macquarie University
Sydney, NSW10-2006
Bachelor of Science - Applied Mathematics
M.I.T
Boston MA06-1988
Skills
- Store operations
- Inventory control
- Personalized Client Experience
- Luxury Product Knowledge
- High-Profile Clientele Management
- Exceptional Communication & Presentation
- Fashion and Lifestyle Consultation
- Luxury Brand Representation
Timeline
Store Manager of Operations
Myer / David Jones
07.2015 - 12.2024
Founder and Principal
The Mailing House
07.2000 - 12.2014
Stock Broker Analyst
Chase Manhattan
07.1988 - 12.1991
Pharmacy Certificate II - Medicine
Wall Scerri Pharmacy
BBA-AUS - Business Operation
Macquarie University
Bachelor of Science - Applied Mathematics
M.I.T
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