Vivian Kang Wang
Melbourne,VIC
Summary
Results-driven travel industry professional with great sales, service and planning abilities. Focused on increasing sales and retaining key business with proactive strategies and above-and-beyond support. Excels under pressure and in fast-paced environments with great multitasking abilities.
Overview
8
8
years of professional experience
Work History
Travel Consultant
PHOENIX TRAVEL
BOXHILL, VIC
05.2016 - Current
- Provided customers with detailed information about travel destinations and packages.
- Developed customized travel plans to meet customer needs and preferences.
- Assisted customers with ticketing inquiries and purchase of tickets.
- Provided customer service to passengers at the ticket counter, including checking in luggage and issuing boarding passes.
- Answered phone calls from customers regarding flight information and other related queries.
- Maintained accurate records of transactions using airline computer systems.
- Coordinated seating assignments based on customer preferences or needs.
- Addressed customer inquiries via email, telephone calls or in person, providing prompt response or follow-up.
- Developed and maintained relationships with key travel suppliers to secure the best deals for clients.
- Organized complex itineraries, including flights, transfers, hotels, car hire and excursions.
- Assisted customers in completing the necessary paperwork for their visa applications.
- Reviewed all customer documentation to ensure accuracy prior to submission.
- Provided customers with accurate information regarding visa application requirements, deadlines, and procedures.
- Maintained up-to-date knowledge of changing immigration policies and procedures worldwide.
Education
Urban Planning
THE UNIVERSITY OF MELBOURNE
Melbourne, VICSkills
- Special needs travelers
- Regulations and compliance
- Travel Arrangements
- Executive Travel
- Documentation preparation
- Retail Sales
- Exceptional customer service
- Mentoring and training
- Relationship Management
- Administrative tasks
- High volume environments
Timeline
Travel Consultant
PHOENIX TRAVEL
05.2016 - Current
Urban Planning
THE UNIVERSITY OF MELBOURNE
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