Summary
Overview
Work History
Education
Skills
Attributes
Hobbies and Interests
Club Activities
References
Timeline
SalesAssociate
Vivian (Ya-Fang) Lee

Vivian (Ya-Fang) Lee

Sydney,Australia

Summary

Highly driven individual with a customer service passion. Originally from Taiwan, I have recently got my citizenship and proud be an Aussi. I have dedicated the last 21 years of my professional career as a Flight Attendant for Thai Airways International covering the regional Asia route. I'm personable, sincere, highly accountable with proven time-management and collaborative skills developed through working with the cabin crew team. Given my experience with Thai I bring a high degree of professionalism and an ability to effectively deal with challenging situations. One of my unique attributes is my language skills and I see myself as an articulate individual, confident working with diverse cultures and situations in which cultural awareness and appreciation are integral. Strong academic background, maintaining above-average results. In the initial 12 months during which I was awaiting my partner visa permit I have involved myself with the Lions Club Sydney Chinese Inc. As soon as I attained my Bridge B visa I secured a casual role with Vintage Watch Co as a Sales Associate focusing on luxury and modern watches.

Overview

28
28
years of professional experience

Work History

SALES ASSOCIATE

VINTAGE WATCH CO
02.2019 - 12.2021
  • Passionate, versatile, strong service and work ethic: My passion in serving clients and relationship management skills are highly appreciated
  • I see my diverse language skills and affinity with different Asian cultures as a major strength
  • I have a strong personal interest in luxury goods and watches and this set me apart
  • Ability to deal with a diverse client base and a proven track record of developing client relationships and I possess exceptional customer service skills
  • Daily duties include general sales of watches, accessories, general paperwork, data entry and inbound/outbound telephone enquiries.

FLIGHT ATTENDANT

THAI AIRWAYS INTERNATIONAL LIMITED
04.1994 - 10.2015
  • Over my 21 year career I have worked as a flight attendant covering the regional Asia route which included: China, Taiwan, Korea, Japan and South East Asia.
  • Achievements and Contributions
  • High levels of client engagement and satisfaction: Worked proactively with flight passengers to meet their diverse needs
  • High awareness of cultural diversity and communication styles and service expectations
  • I have received over 80 complimentary letters from passengers with some becoming long term friends.
  • Team work: Working effectively with other team members through clear communication, listening skills and expectations managements
  • Proactively assist others when different sections needed additional support
  • Mentored and assisted junior crew.
  • Taking Leadership during challenging/stressful events: Given my diverse language skills I often took the initiative in effectively diffusing challenging situations with passengers and at times of emergency.
  • High work ethic and flexibility: Open to go beyond the standard working hours and help the airline during flight schedule disruptions/changes and or when other staff were sick etc.

ADMINISTRATION AND RECEPTIONIST

BNP PARIBAS
07.1993 - 01.1994
  • General administrative and receptionist duties including: typing and word processing, filing, mailing and telephone duties.

Education

Bachelor of Banking and Insurance -

Chihlee University of Technology
01.1991

New Taipei Municipal Fuhe Junior High School
01.1984

Skills

  • Client engagement and support
  • Hospitality
  • Customer service
  • Business development
  • Team Work
  • Scheduling

Attributes

  • Effective Communication Skills: Articulate communicator with an appreciation for the different communication styles required when working with team members or customers.
  • Honest and Reliable: Strong morals and ethics ensuring honesty, reliability and ability to responsibly undertake tasks.
  • Flexible: Understanding of the need for flexibility in order to support last-minute demands and changes. Comfortable with changing environments and situations, ensuring ability to remain flexible and adaptable at all times.
  • Time Management: Dedication to effective prioritisation and management of time by allocating tasks and recording activities in diaries and daily to-do lists.

Hobbies and Interests

  • Passion for Art, Fashion and Jewellery
  • Enjoy travel and keeping fit
  • Reading current affairs
  • Investing and financial markets

Club Activities

The Lions Club Sydney Chinese Inc., 2016, 2017, Involvement in the various member meetings and activities over the last 12 months.

References

Provided upon request.

Timeline

SALES ASSOCIATE

VINTAGE WATCH CO
02.2019 - 12.2021

FLIGHT ATTENDANT

THAI AIRWAYS INTERNATIONAL LIMITED
04.1994 - 10.2015

ADMINISTRATION AND RECEPTIONIST

BNP PARIBAS
07.1993 - 01.1994

Bachelor of Banking and Insurance -

Chihlee University of Technology

New Taipei Municipal Fuhe Junior High School
Vivian (Ya-Fang) Lee