Vivien De Boer
Winmalee,NSW
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Personable Office Administrator with over 10 years of experience prioritizing multiple tasks requiring prompt solutions. Talented problem-solver managing workloads while greeting visitors, answering incoming phone calls and fulfilling staff members' requests. Professional and welcoming in creating upbeat work environment.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Event Ticketing Officer
123Tix
Dubbo
04.2024 - Current
- Gate scanning and ticket sales of large scale events held in Hawkesbury Region.
- Training and assistance to volunteers on entry procedures.
- Routine equipment checks ensuring battery and internet protocols are fully powered.
- Developed rapport with customers through attentive listening and effective communication skills, fostering repeat business.
- Enhanced customer satisfaction by efficiently managing ticketing transactions and providing accurate information.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
Events Sales Business Support
ACM Rural Events
North Richmond NSW
04.2022 - 03.2024
- Respond and manage all event email accounts spanning across 10 different email inboxes.
- First contact for incoming phone lines across 3 separate landlines.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Conducted site visits and walk-throughs to ensure seamless event planning and execution.
- Leveraged social media platforms effectively for promoting special events leading to higher attendance rates.
- Streamlined booking processes to enhance customer satisfaction and retention rates.
- Increased overall revenue with targeted upselling of additional services and products.
- Managed client relationships for successful event execution, ensuring repeat business.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Proof read all manuals, prospectus and communications.
- FarmFest specific: Manage Livestock Arena with Stud Breed exhibitors, Agricultural Schools, and competition entrants, camping grounds and field services
- AgQuip specific: Run logistics of lifting services providing forklift, telehandler, tractor and crane service to over 700 exhibitors during event bump-in and bump-out period
HR and Payroll
Yougawalla Cattle Company
Winmalee - Work From Home For Kimberley WA Station
11.2020 - 04.2022
- Collaborated with external auditors during annual reviews, ensuring transparency and adherence to regulatory requirements.
- Calculated deductions and processed payroll for up to 50 employees.
- Responded to employee inquiries to provide assistance with payroll-related questions.
- Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
- Coordinated new hire and termination processes to facilitate smooth operations.
- Monitored and updated employee information in payroll system to add changes in salary, bonuses and deductions.
- Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
- Processed retroactive pay adjustments and other special payments to make up for compensation shortfall in previous pay period.
- Processed payroll garnishments such as tax liens and child support.
- Developed and implemented payroll procedures and policies to determine compliance with regulations.
- Complied with established internal controls and policies.
- Creating and issuing employment contracts under Registered Enterprise Agreement.
- Perform end of month reconciliations.
Office & Administration Manager
H&M Tracey Construction
Broome, WA
03.2017 - 11.2020
- Daily overseeing of office administrative functions.
- Ensure correct job coding of all supplier invoices to enable accurate expense tracking to prepare customer invoices for progressive payments.
- Award interpretation of Building and Construction General On-Site Award 2010 (MA000020), Vehicle Manufacturing, Repair, Services and Retail Aware 2010 (MA000089), Joinery and Building Trades Aware 2010 (MA000029).
- Daily liaison with construction supervisors, suppliers and customers.
- Perform all payroll functions of up to 50 employees for all companies within directorate control.
- Bank account management including account reconciliation and weekly bank reconciliation.
- Signing up of all apprenticeships and school based traineeships.
- Managing block training, travel and accommodation, RPL and liaison with Dept of Training and Workplace Development mentors.
- First point of call for all technology requirements.
Office & Administration Manager
Yeeda Pastoral Company
Broome, WA
04.2012 - 02.2017
- Daily overseeing of office staff and administrative functions.
- Handling bookkeeping function including training and supervising admin assistant.
- Recruitment, award interpretation and workers' compensation claims.
- Daily liaison with Station Managers, suppliers and customers.
- Ensuring processes in place to ensure all audit requirements are maintained (ranging from Shire regulations, Organic regulations and Water Licencing etc).
- Perform all payroll functions for up to 60 staff across all stations within directorate control.
- Ensure all ATO commitments are reported and paid.
- Negotiation of payment plans for larger debt obligations.
- All facets of accounts payable/receivable, payroll, BAS, PAYG, SGC.
- Bank account management including account reconciliation and weekly bank reconciliation.
- Liaise with and report to company CFO, Accountants and auditors.
Finance & Operations Manager
Broome Visitor Centre (BVC)
Broome, WA
09.2009 - 03.2012
- Set and maintain yearly budgetary requirements
- Consistently communicate with department managers to discuss monthly income actuals to determine ongoing focus.
- Meeting with stakeholders to constantly challenge and review contracts to ensure alignment to achieve goals.
- Perform regular reviews of budgets to re-forecast where necessary.
- Report outcomes to board during monthly board meetings.
- Involvement in setting conditions of membership and advertising contracts.
- Proof-reading of contracts and publications issued.
- Resolution of customer and member complaints to mutual benefit ensuring conflict free continuing relationship.
- Control of ageing receivables to limit financial loss.
- Assist in reports and applications in relation to Grant monies and manage acquittals.
- Process fortnightly payroll including quarterly superannuation payments and calculation of leave entitlements.
- Manage staff performance, recruitment, training and development, rewards and recognition, and policy adherence.
- Develop and maintain honest working relationships with both Accountant and Auditor.
- Pay fortnightly commissions to over 300 members.
Skills
- Teamwork and Collaboration
- Customer Service
- Documentation
- Complaint Handling
- Strong negotiation skills
- Event Management
- Cold-calling
- Problem-Solving
- Time Management
- Attention to Detail
- Adaptability and Flexibility
Computer/Programme Skills
· Google Sheets/Docs
· Microsoft Office Suite
· Reckon Accounts Desktop
· Reckon Accounts Hosted
· MYOB Accountright Premier
· Xero
· Procore Construction Management System
· OSR & ATO Tax Portals
· Concur Expense Management
Referees
- Kate Nugent, Past General Manager ACM Rural Events, 0400 386 630
- Aaron Harley, Technology & Operations Manager ACM Rural Events, , 0413 874 695
- Lee-Ann Dowd, ACM Agri Administration Manager ACM Agri, , 0409 784 083
- Yeeda Pastoral Company, Vicki Burton, Owner, 0437 510 488
- Yeeda Pastoral Company, Jack Burton, Owner, 0427 914 766
Certification
- Senior First Aid Training - November 2022
- Provide CPR - November 2023
- WHS for Health and Safety Committees - November 2023
Timeline
Event Ticketing Officer
123Tix
04.2024 - Current
Events Sales Business Support
ACM Rural Events
04.2022 - 03.2024
HR and Payroll
Yougawalla Cattle Company
11.2020 - 04.2022
Office & Administration Manager
H&M Tracey Construction
03.2017 - 11.2020
Office & Administration Manager
Yeeda Pastoral Company
04.2012 - 02.2017
Finance & Operations Manager
Broome Visitor Centre (BVC)
09.2009 - 03.2012