Vivien De Boer
Winmalee,NSW
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Personable Office Administrator with over 10 years of experience prioritizing multiple tasks requiring prompt solutions. Talented problem-solver managing workloads while greeting visitors, answering incoming phone calls and fulfilling staff members' requests. Professional and welcoming in creating upbeat work environment.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Event Ticketing Officer
123Tix
04.2024 - Current
- Gate scanning and ticket sales of large scale events held in Hawkesbury Region.
- Training and assistance to volunteers on entry procedures.
- Routine equipment checks ensuring battery and internet protocols are fully powered.
- Developed rapport with customers through attentive listening and effective communication skills, fostering repeat business.
- Enhanced customer satisfaction by efficiently managing ticketing transactions and providing accurate information.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
Events Sales Business Support
ACM Rural Events
04.2022 - 03.2024
- Respond and manage all event email accounts spanning across 10 different email inboxes.
- First contact for incoming phone lines across 3 separate landlines.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Conducted site visits and walk-throughs to ensure seamless event planning and execution.
- Leveraged social media platforms effectively for promoting special events leading to higher attendance rates.
- Streamlined booking processes to enhance customer satisfaction and retention rates.
- Increased overall revenue with targeted upselling of additional services and products.
- Managed client relationships for successful event execution, ensuring repeat business.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Proof read all manuals, prospectus and communications.
- FarmFest specific: Manage Livestock Arena with Stud Breed exhibitors, Agricultural Schools, and competition entrants, camping grounds and field services
- AgQuip specific: Run logistics of lifting services providing forklift, telehandler, tractor and crane service to over 700 exhibitors during event bump-in and bump-out period
HR and Payroll
Yougawalla Cattle Company
11.2020 - 04.2022
- Collaborated with external auditors during annual reviews, ensuring transparency and adherence to regulatory requirements.
- Calculated deductions and processed payroll for up to 50 employees.
- Responded to employee inquiries to provide assistance with payroll-related questions.
- Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
- Coordinated new hire and termination processes to facilitate smooth operations.
- Monitored and updated employee information in payroll system to add changes in salary, bonuses and deductions.
- Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
- Processed retroactive pay adjustments and other special payments to make up for compensation shortfall in previous pay period.
- Processed payroll garnishments such as tax liens and child support.
- Developed and implemented payroll procedures and policies to determine compliance with regulations.
- Complied with established internal controls and policies.
- Creating and issuing employment contracts under Registered Enterprise Agreement.
- Perform end of month reconciliations.
Office & Administration Manager
H&M Tracey Construction
03.2017 - 11.2020
- Daily overseeing of office administrative functions.
- Ensure correct job coding of all supplier invoices to enable accurate expense tracking to prepare customer invoices for progressive payments.
- Award interpretation of Building and Construction General On-Site Award 2010 (MA000020), Vehicle Manufacturing, Repair, Services and Retail Aware 2010 (MA000089), Joinery and Building Trades Aware 2010 (MA000029).
- Daily liaison with construction supervisors, suppliers and customers.
- Perform all payroll functions of up to 50 employees for all companies within directorate control.
- Bank account management including account reconciliation and weekly bank reconciliation.
- Signing up of all apprenticeships and school based traineeships.
- Managing block training, travel and accommodation, RPL and liaison with Dept of Training and Workplace Development mentors.
- First point of call for all technology requirements.
Office & Administration Manager
Yeeda Pastoral Company
04.2012 - 02.2017
- Daily overseeing of office staff and administrative functions.
- Handling bookkeeping function including training and supervising admin assistant.
- Recruitment, award interpretation and workers' compensation claims.
- Daily liaison with Station Managers, suppliers and customers.
- Ensuring processes in place to ensure all audit requirements are maintained (ranging from Shire regulations, Organic regulations and Water Licencing etc).
- Perform all payroll functions for up to 60 staff across all stations within directorate control.
- Ensure all ATO commitments are reported and paid.
- Negotiation of payment plans for larger debt obligations.
- All facets of accounts payable/receivable, payroll, BAS, PAYG, SGC.
- Bank account management including account reconciliation and weekly bank reconciliation.
- Liaise with and report to company CFO, Accountants and auditors.
Finance & Operations Manager
Broome Visitor Centre (BVC)
09.2009 - 03.2012
- Set and maintain yearly budgetary requirements
- Consistently communicate with department managers to discuss monthly income actuals to determine ongoing focus.
- Meeting with stakeholders to constantly challenge and review contracts to ensure alignment to achieve goals.
- Perform regular reviews of budgets to re-forecast where necessary.
- Report outcomes to board during monthly board meetings.
- Involvement in setting conditions of membership and advertising contracts.
- Proof-reading of contracts and publications issued.
- Resolution of customer and member complaints to mutual benefit ensuring conflict free continuing relationship.
- Control of ageing receivables to limit financial loss.
- Assist in reports and applications in relation to Grant monies and manage acquittals.
- Process fortnightly payroll including quarterly superannuation payments and calculation of leave entitlements.
- Manage staff performance, recruitment, training and development, rewards and recognition, and policy adherence.
- Develop and maintain honest working relationships with both Accountant and Auditor.
- Pay fortnightly commissions to over 300 members.
Skills
- Teamwork and Collaboration
- Customer Service
- Documentation
- Complaint Handling
- Strong negotiation skills
- Event Management
- Cold-calling
- Problem-Solving
- Time Management
- Attention to Detail
- Adaptability and Flexibility
Computer/Programme Skills
· Google Sheets/Docs
· Microsoft Office Suite
· Reckon Accounts Desktop
· Reckon Accounts Hosted
· MYOB Accountright Premier
· Xero
· Procore Construction Management System
· OSR & ATO Tax Portals
· Concur Expense Management
Referees
- Kate Nugent, Past General Manager ACM Rural Events, 0400 386 630
- Aaron Harley, Technology & Operations Manager ACM Rural Events, , 0413 874 695
- Lee-Ann Dowd, ACM Agri Administration Manager ACM Agri, , 0409 784 083
- Yeeda Pastoral Company, Vicki Burton, Owner, 0437 510 488
- Yeeda Pastoral Company, Jack Burton, Owner, 0427 914 766
Certification
- Senior First Aid Training - November 2022
- Provide CPR - November 2023
- WHS for Health and Safety Committees - November 2023
Timeline
Event Ticketing Officer
123Tix
04.2024 - Current
Events Sales Business Support
ACM Rural Events
04.2022 - 03.2024
HR and Payroll
Yougawalla Cattle Company
11.2020 - 04.2022
Office & Administration Manager
H&M Tracey Construction
03.2017 - 11.2020
Office & Administration Manager
Yeeda Pastoral Company
04.2012 - 02.2017
Finance & Operations Manager
Broome Visitor Centre (BVC)
09.2009 - 03.2012
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