Vivien Guo
Melbourne,GA
Summary
Dynamic logistics and project management professional with a proven track record at Bureau Veritas, enhancing operational efficiency by 30%. Expert in logistics analysis and adept at fostering client relations, I excel in driving process improvements and project success. My critical thinking and problem-solving skills ensure high-quality outcomes in fast-paced environments.
Overview
2020
2020
years of professional experience
Work History
Logistics Coordinator
Alliance Group
- Tracked orders and notified customers of status or potential delays.
- Trained new employees on logistics procedures, promoting a consistent approach across the team.
- Collaborated with sales and customer service teams to address client concerns and expedite orders when necessary.
- Ensured compliance with industry regulations, reducing the risk of fines or penalties.
- Coordinated with suppliers to ensure timely delivery of goods, minimizing stockouts.
- Adapted quickly to unexpected disruptions in the supply chain, developing contingency plans to minimize negative impacts on business operations.
- Established an effective communication system between departments involved in logistics coordination ensuring seamless information flow.
- Developed relationships with key vendors, securing preferential treatment in pricing and terms negotiation.
- Enhanced supply chain efficiency by optimizing shipping schedules and routes.
- Managed cross-functional teams for efficient project execution and timely completion.
- Improved order accuracy through meticulous data entry and verification processes.
- Reduced transportation costs by negotiating favorable contracts with carriers.
- Implemented a warehouse organization system that increased storage capacity and accessibility.
- Optimized transportation strategies by analyzing route performance data and adjusting plans accordingly.
- Continuously monitored performance metrics, identifying areas for improvement within the logistics process.
- Improved warehouse efficiency by redesigning layout for smoother flow of goods.
- Oversaw maintenance and repair of logistics equipment, minimizing downtime and disruptions.
- Adapted logistics strategies to meet changing market demands and customer needs swiftly.
- Facilitated cross-department collaboration to address and resolve logistical hurdles efficiently.
- Conducted regular inventory audits to maintain accuracy and accountability in stock management.
- Developed training programs for new hires, significantly improving their understanding of logistics operations.
- Streamlined shipment processes, resulting in fewer errors and increased customer satisfaction.
- Reduced delivery times to customers by optimizing route planning and scheduling.
- Implemented tracking system for inbound and outbound shipments, increasing transparency and reducing lost items.
- Organized back-office support for field operations, contributing to smoother project execution.
- Fostered relationships with vendors to secure better pricing and terms, enhancing profitability.
- Ensured compliance with international shipping regulations, preventing legal issues and fines.
- Negotiated contracts with freight carriers to lower transportation costs without compromising service quality.
- Coordinated with suppliers for timely delivery of materials, ensuring continuous production.
- Enhanced team communication with weekly meetings to discuss logistics challenges and solutions.
- Coordinated emergency logistics responses, ensuring rapid delivery of critical supplies during unexpected events.
- Led sustainability initiatives within logistics department, reducing waste and enhancing environmental responsibility.
- Balanced budget constraints with logistics requirements to optimize resource allocation.
- Managed inventory levels to prevent stockouts, ordering supplies before reaching critical low levels.
- Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints.
- Coordinated shipments and tracked progress to facilitate timely delivery.
- Managed loading, unloading, movement, and sorting of supplies to keep deliveries on schedule.
- Updated and maintained databases to track shipments and inventory.
- Devised routing plans and schedules to facilitate safe and timely delivery of goods.
- Built and established relationships with staff and vendors.
- Prepared and presented reports to management on logistics performance.
- Managed inventory levels to verify availability of stock for customer orders.
Sales Support Coordinator
Metropol Magazine
05.2018 - 07.2019
- Provided comprehensive training for new hires on company policies, procedures, and software systems to ensure seamless integration within the team.
- Improved overall efficiency of the sales department by organizing schedules, coordinating meetings, and maintaining accurate records.
- Increased account retention by proactively identifying areas for improvement and recommending effective strategies.
- Contributed to business growth by identifying upselling opportunities during client interactions and sharing relevant information with the sales team.
- Expedited order processing timeframes by liaising between internal departments such as shipping, finance, and production teams.
- Conducted market research to identify emerging trends, competitor activities, and potential growth opportunities.
- Coordinated trade show participation, ensuring successful representation of the company at industry events through careful planning and execution of logistics tasks.
- Managed complex sales transactions, ensuring accurate documentation and timely fulfillment of orders.
- Assisted in the development of marketing materials, including brochures, presentations, and website content to showcase company products/services effectively.
- Updated internal databases with accurate customer contact information, ensuring effective communication channels were maintained throughout the sales process.
- Enhanced customer satisfaction by addressing inquiries, resolving issues, and providing timely solutions.
- Optimized territory coverage plans through data analysis and mapping tools to maximize efficiency in reaching target customers.
- Facilitated cross-functional collaboration among various departments to streamline workflows for greater operational efficiency within the organization.
- Supported sales representatives in their efforts to meet or exceed individual targets by providing necessary resources and assistance.
- Developed strong relationships with clients through consistent communication and personalized service.
- Boosted sales productivity by streamlining sales support processes and implementing new tools.
- Developed and maintained relationships with key accounts and existing customers.
- Assisted customers with sales needs such as inventory and shipping questions.
- Managed customer accounts, responding to inquiries and resolving customer service issues
- Learned and frequently used multiple sales systems to investigate, track, and correct customers' issues.
- Collaborated with vendor development and support staff to resolve various issues impacting sales activities.
- Received and organized vendors samples for use by sales team.
- Collaborated with sales and marketing teams to create and execute promotional campaigns.
- Contributed to development of software programs and tools focused on enabling sales team to communicate and operate more efficiently.
- Documented customer complaints and completed corrective action requests.
- Coordinated responses and resources to handle special client requests.
- Researched and analyzed customer feedback to identify areas for improvement and growth opportunities.
- Prepared and presented sales reports and customer profiles to upper management.
- Worked closely with sales team on understanding customer requirements, promoting products and delivering sales support.
- Utilized creative problem-solving skills to overcome technical challenges in the sales process.
Project Manager
Bureau Veritas Consumer Products Services Private
01.2012 - 06.2017
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Met project deadlines without sacrificing build quality or workplace safety.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
- Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
- Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in the team''s ability to deliver results.
- Identified plans and resources required to meet project goals and objectives.
- Collaborated closely with senior management to align project objectives with strategic company initiatives, ensuring that efforts contributed to overall business growth.
- Monitored project performance to identify areas of improvement and make adjustments.
- Coordinated cross-functional teams and resolved conflicts, maintaining a positive work environment throughout the project lifecycle.
- Provided detailed project status updates to stakeholders and executive management.
- Managed risk assessments and implemented mitigation strategies to minimize potential issues during project execution.
- Prepared detailed reports on project status for stakeholders, ensuring transparency and alignment with objectives.
- Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
- Effectively managed scope creep by establishing clear boundaries on requested changes while keeping projects aligned with original objectives and budgets.
- Implemented continuous improvement initiatives to optimize project outcomes while maintaining costeffectiveness.
- Mentored junior team members in project management best practices to enhance their skills and contribute to better overall performance.
- Enhanced overall project success by conducting thorough post-project evaluations and incorporating lessons learned into future efforts.
- Optimized project schedules, identifying critical path tasks and reallocating resources to maintain momentum.
- Improved client relationships, consistently meeting or exceeding project expectations and maintaining open lines of communication.
- Promoted innovation within project teams, encouraging exploration of new tools and methodologies to enhance project outcomes.
- Led cross-functional teams to successful project completions, improving team cohesion and productivity with effective leadership strategies.
- Ensured projects aligned with strategic objectives, working closely with senior management to refine project goals.
- Enhanced project visibility, implementing dashboard and reporting tools for real-time progress monitoring.
- Oversaw implementation of new project management software, facilitating more efficient workflow and better project tracking.
- Completed projects within tight deadlines, coordinating team efforts and prioritizing tasks effectively.
- Developed comprehensive risk management plans, minimizing project delays and unexpected challenges.
- Monitored project progress, identified risks and took corrective action as needed.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
- Facilitated workshops to collect project requirements and user feedback.
Education
Graduate Diploma - Project Management
Southern Institute of Technology
New Zealand05.2025
Undergraduate Diploma - English
Guangdong Foreign Language University
China07.2006
Skills
- Problem-solving
- Decision-making
- Logistics analysis
- Customer service
- Shipment coordination
- Scheduling coordination
- Warehousing processes
- Client relations
- Sales support
- Process optimization
- Efficiency improvement
- ERP systems proficiency
- Attention to detail
- Customer service skills
Languages
Chinese (Cantonese)
Native or Bilingual
Chinese (Mandarin)
Native or Bilingual
English
Full Professional
Timeline
Sales Support Coordinator
Metropol Magazine
05.2018 - 07.2019
Project Manager
Bureau Veritas Consumer Products Services Private
01.2012 - 06.2017
Logistics Coordinator
Alliance Group
Graduate Diploma - Project Management
Southern Institute of Technology
Undergraduate Diploma - English
Guangdong Foreign Language University
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