Vivien Karkazis
Robina,QLD
Summary
Customer-oriented Store Manager offering over 40 years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.
Overview
29
29
years of professional experience
Work History
Store Manager
Footmaster
ROBINA, QLD
02.2015 - 12.2022
- Trained employees on additional job positions to maintain coverage of roles.
- Communicated company directives and programs to associates and ensured all follow-up items were completed accurately and timely.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- Produced thorough, accurate and timely reports of project activities.
- Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
Sales Manager
perfume connection
Gold Coast, QLD
05.1999 - 01.2014
- Directed and coordinated products, services and sales activities.
- Established relationships with key clients, while maintaining existing customer base.
- Improved profit margins by effectively managing expenses, budget and overhead, increasing closings and optimizing product turns.
- Managed daily operations of sales department, including supervision of staff members.
- Coached, developed and motivated team to achieve revenue goals.
Manager
Sportsgirl
01.1994 - 01.1999
- Recruited and hired qualified candidates to fill open positions.
- Trained employees on additional job positions to maintain coverage of roles.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Communicated company directives and programs to associates and ensured all follow-up items were completed accurately and timely.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Recruited and trained new employees to meet job requirements.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Maintained adequate staffing to meet objectives within budget.
Education
High School Diploma -
Camden High
12-1974
Skills
- Retail Inventory Management
- Loss Prevention
- Budget Administration
- Store Merchandising
- Employee Training
- Shift Scheduling
Affiliations
- Time with my Partner
Family Time with Grandchildren
- Gardening
- Walking
Timeline
Store Manager
Footmaster
02.2015 - 12.2022
Sales Manager
perfume connection
05.1999 - 01.2014
Manager
Sportsgirl
01.1994 - 01.1999
High School Diploma -
Camden High
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