VIVIEN TANG
Melbourne,VIC
Summary
Junior IT Administrator with a year of experience as an IT Administrator in the Insurance industry and a robust background in customer service developed over 4 years. Enthusiastically delving into the IT field with a strong desire to learn and succeed, aiming ultimately for a role in IT Management.
Overview
5
5
years of professional experience
1
1
Certification
Work History
IT Administrator
IBL Limited (trading as Planned Cover)
Melbourne, VIC
09.2023 - Current
- Administers user accounts and permissions, ensuring individuals have the necessary access to systems and data essential for their job responsibilities
- Establishing IT accounts and access for new staff during the onboarding process, and overseeing the revocation of permissions for departing employees.
- Applying creative thinking and problem-solving skills to diagnose client issues and deliver prompt and effective resolutions in both hardware and software domains
- Manages documentation for the organization's IT systems and processes, encompassing network diagrams, system configurations, and user manuals. Regularly updating the IT knowledge base system to ensure information remains current.
- Assisting staff with boardroom presentation materials for both internal and external meetings, ensuring a seamless experience.
- Conducted training sessions for end users on systems, applications, and processes, including both group and one-on-one sessions.
LEVEL 1 SUPPORT ANALYST
AFFIRM SOFTWARE GROUP
07.2023 - 09.2023
- Implementing client change requests on trial and production websites
- Proficiently diagnosed and resolved level 1 to 2 client issues promptly and accurately
- Developed formal user guidance documentation
- Engaged in client solution configuration and testing
- Conveyed changes to the Development and Implementation team through Google meetings in written and verbal forms.
OPERATIONS TEAM MEMBER
JB HI-FI GREENSBOROUGH HOME
09.2022 - Current
TEAM MEMBER
ROLL'D VIETNAMESE
12.2021 - 08.2022
HOUSE TEAM MEMBER
THE BIG GROUP
07.2021 - 05.2022
VENDOR
EPICURE MELBOURNE CRICKET GROUND
12.2019 - 02.2022
Education
Associate Degree - Information Technology
Royal Melbourne Institute of Tech
12.2022
Skills
- Adherence to IT policies and procedures
- Cisco Packet Tracer
- Documentation
- Experience with HTML & CSS
- Oracle DBMS (SQL)
- PowerShell & Linux scripting
- Virtual Machines/RDS
- Windows Server 2016/2019 & 2022
- ADFS, Hybrid Exchange, O365 Admin
- VOIP Phones
- Microsoft Office Suite
- Google Workspace
- Experience with Freshdesk and Jira
- Customer service
- Effective troubleshooting & problem solving
- Ability to work in a team or independently
Certification
- Associates Degree in Information Technology with Distinction 3.9 GPA, RMIT(2022)
- White Card, RMIT (2019)
- Collaborating Online, RMIT (2021)
- Digital Solution Design, RMIT (2021)
References
Available upon request
Timeline
IT Administrator
IBL Limited (trading as Planned Cover)
09.2023 - Current
LEVEL 1 SUPPORT ANALYST
AFFIRM SOFTWARE GROUP
07.2023 - 09.2023
OPERATIONS TEAM MEMBER
JB HI-FI GREENSBOROUGH HOME
09.2022 - Current
TEAM MEMBER
ROLL'D VIETNAMESE
12.2021 - 08.2022
HOUSE TEAM MEMBER
THE BIG GROUP
07.2021 - 05.2022
VENDOR
EPICURE MELBOURNE CRICKET GROUND
12.2019 - 02.2022
Associate Degree - Information Technology
Royal Melbourne Institute of Tech
- Associates Degree in Information Technology with Distinction 3.9 GPA, RMIT(2022)
- White Card, RMIT (2019)
- Collaborating Online, RMIT (2021)
- Digital Solution Design, RMIT (2021)
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