Summary
Overview
Work History
Education
Skills
References
Certification
Timeline
Generic

Vivien Yaba

Canterbury,NSW

Summary

Experienced Team Member bringing outstanding performance working with others to meet common goals. Familiar with project management and workflow optimization. Eager to bring knowledge to support business and customer needs. I am an experienced and motivated retail professional confident in approaching customers to offer assistance. I excel at managing stock and operating registers as well as working independently to handle the sales floor demands. I am passionate about all things beauty, and making people look and feel their best. I am talented lash artist and self taught make up artist with enthusiasm for designing makeup looks and cosmetic styles and inspiring confidence in all clients. Product knowledge perfectionist and active listener, identifying customer needs and recommending tailored solutions.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Crew Member and LIquor

Afresh IGA
07.2022 - Current
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Enhanced team productivity by maintaining a clean and organized workspace for crew members.
  • Ensured accurate order fulfillment with diligent attention to details while assembling meals.
  • Contributed to increased sales by upselling menu items and promoting special offers.
  • Increased product visibility by skillfully creating and maintaining attractive liquor displays.
  • Enhanced customer satisfaction by providing knowledgeable recommendations on various liquors and spirits.
  • Improved store efficiency by restocking shelves and maintaining proper inventory levels.

Team Member

Woolworth's
06.2019 - 06.2020
  • Kept work areas clean, organized and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Contributed to team success by completing jobs quickly and accurately.
  • Developed strong cooperative relationships with coworkers and managers.
  • Operated register to process payments and collect cash payment for order totals.
  • Sought out ways to go above and beyond job requirements.

Customer Service Assistant

The Base Warehouse
10.2018 - 06.2019
  • Balanced and organized cash register by handling cash, counting change and storing coupons.
  • Greeted customers, helped locate merchandise and suggested suitable options.
  • Used POS system to process sales, returns, online orders and gift card activations.
  • Approached browsing customers to initiate conversations to determine buying preferences.
  • Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
  • Assisted customers with prompt and polite support in-person and via telephone.

Crew Member Trainer

McDonald's
07.2015 - 06.2019
  • Trained other employees in customer service, food safety and performance requirements.
  • Set positive example for team members by providing high-quality, efficient service.
  • Taught new team members correct procedures for all areas of operations.
  • Greeted customers with smile and provided friendly service to professionally handle every need.
  • Mentored junior employees to improve performance, food safety and customer service.

Education

High School Diploma -

JJ Cahill Memorial High School
Mascot, NSW

High School Diploma -

Alexandria Park Community School

Skills

  • Team Member Motivation
  • Pollution Prevention
  • Workplace Safety
  • Area and Facility Cleaning
  • Customer Service
  • Willingness to Learn
  • Teamwork and Collaboration
  • Time Management
  • Stocking and Replenishing

References

Garry Smulakovsky 

Store Manager Waterloo Mcdonald's 

0478053005


Peter Leeson 

Manager Base Warehouse

0434376289


Woolworths Northbridge

0293087379


Afresh IGA Belmore

0287050880

Certification

  • Licensed Lash Technician
  • RSA

Timeline

Crew Member and LIquor

Afresh IGA
07.2022 - Current

Team Member

Woolworth's
06.2019 - 06.2020

Customer Service Assistant

The Base Warehouse
10.2018 - 06.2019

Crew Member Trainer

McDonald's
07.2015 - 06.2019

High School Diploma -

JJ Cahill Memorial High School

High School Diploma -

Alexandria Park Community School

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Vivien Yaba