Vivien Yaba
Canterbury,NSW
Summary
Experienced Team Member bringing outstanding performance working with others to meet common goals. Familiar with project management and workflow optimization. Eager to bring knowledge to support business and customer needs. I am an experienced and motivated retail professional confident in approaching customers to offer assistance. I excel at managing stock and operating registers as well as working independently to handle the sales floor demands. I am passionate about all things beauty, and making people look and feel their best. I am talented lash artist and self taught make up artist with enthusiasm for designing makeup looks and cosmetic styles and inspiring confidence in all clients. Product knowledge perfectionist and active listener, identifying customer needs and recommending tailored solutions.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Stylist Sales Associate
Lovisa
06.2024 - Current
- Enhanced store sales by skillfully cross-selling and upselling related products to clients based on their needs and preferences.
- Connected and engaged with customers to understand styling needs.
- Worked closely with store management to set and achieve individual sales targets, contributing to overall team success.
- Acknowledged, interacted and built relationships with clients to stimulate loyalty.
- Contributed to sales goals through upselling additional products such as earrings or care solutions after completing each piercing procedure.
Crew Member and LIquor
Afresh IGA
07.2022 - Current
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Enhanced team productivity by maintaining a clean and organized workspace for crew members.
- Ensured accurate order fulfillment with diligent attention to details while assembling meals.
- Contributed to increased sales by upselling menu items and promoting special offers.
- Increased product visibility by skillfully creating and maintaining attractive liquor displays.
- Enhanced customer satisfaction by providing knowledgeable recommendations on various liquors and spirits.
- Improved store efficiency by restocking shelves and maintaining proper inventory levels.
Bar Server
Cross Promotions International
03.2024 - 03.2024
- Enhanced customer satisfaction by providing attentive and friendly service during busy hours.
- Increased bar revenue by upselling premium drinks and recommending food pairings to guests.
- Maintained a clean and organized bar environment, ensuring compliance with health and safety regulations.
- Assisted in inventory management, regularly restocking supplies and maintaining accurate records of stock levels.
Team Member
Woolworth's
06.2019 - 06.2020
- Kept work areas clean, organized and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Operated register to process payments and collect cash payment for order totals.
- Sought out ways to go above and beyond job requirements.
Customer Service Assistant
The Base Warehouse
10.2018 - 06.2019
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Greeted customers, helped locate merchandise and suggested suitable options.
- Used POS system to process sales, returns, online orders and gift card activations.
- Approached browsing customers to initiate conversations to determine buying preferences.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Assisted customers with prompt and polite support in-person and via telephone.
Crew Member Trainer
McDonald's
07.2015 - 06.2019
- Trained other employees in customer service, food safety and performance requirements.
- Set positive example for team members by providing high-quality, efficient service.
- Taught new team members correct procedures for all areas of operations.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Mentored junior employees to improve performance, food safety and customer service.
Education
High School Diploma -
JJ Cahill Memorial High School
High School Diploma -
Alexandria Park Community School
Skills
- Team Member Motivation
- Pollution Prevention
- Workplace Safety
- Area and Facility Cleaning
- Customer Service
- Willingness to Learn
- Teamwork and Collaboration
- Time Management
- Stocking and Replenishing
Certification
- Licensed Lash Technician
- RSA
References
- Garry Smulakovsky
Store Manager Waterloo McDonald’s
0478053005
- Peter Leeson
Manager Base Warehouse
0434376289
- Woolworths Northbridge
0293087379
- Afresh IGA Belmore
0287050880
Nicole Nobilo
Store Manager Lovisa
0424120644
Timeline
Stylist Sales Associate
Lovisa
06.2024 - Current
Bar Server
Cross Promotions International
03.2024 - 03.2024
Crew Member and LIquor
Afresh IGA
07.2022 - Current
Team Member
Woolworth's
06.2019 - 06.2020
Customer Service Assistant
The Base Warehouse
10.2018 - 06.2019
Crew Member Trainer
McDonald's
07.2015 - 06.2019
High School Diploma -
JJ Cahill Memorial High School
High School Diploma -
Alexandria Park Community School
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