Viviene Nguyen

• Helped customers complete purchases, locate items, and join reward programs.
• Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
• Greeted customers, helped locate merchandise, and suggested suitable options.
• Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
• Used POS system to process sales, returns, online orders, and gift card activations.
• Worked closely with shift manager to solve problems and handle customer concerns.
• Increased sales and customer satisfaction through personalized servicing.
• Processed customer returns to manage smooth refunds and exchanges following store procedures.
• Answered incoming calls and emails to provide product information, features and benefits.
• Maintained tidy and organized store environment to comply with cleanliness standards.
• Actively engaged customers to provide general assistance and information on store merchandise.
• Answered customer questions about products and services, helped locate merchandise, and promoted key items.
• Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
• Used in-store system to locate inventory and place special orders for customers.
• Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
• Listened to customer needs and desires to identify and recommend optimal products.
• Provided exceptional services and pleasant shopping experiences to retail customers.
• Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
• Maintained up-to-date knowledge of store sales, payment policies and security standards.
• Managed efficient cash register operations.
• Conducted product demonstrations to highlight features and redirect objections to positive aspects.
• educating parents on our products, demonstrating their features and benefits, fostering genuine relationships with every customer.
• Used POS system to process sales, returns, online orders, and gift card activations

• Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
• Sterilized rooms and prepped equipment and instruments for procedures daily.
• Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
• Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
• Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
• Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
• Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
• Educated patients by giving oral hygiene, plaque control, and postoperative instructions.
• Prepared and arranged instruments, medications, and required materials for dental procedures.
• Explained treatment procedures and instructed patients on home care guidelines.
• Scheduled appointments, prepared bills and received payment for dental services by completing insurance forms, verifying insurance information, and maintaining records.
• Prepared patient x-rays and images for dentist review.
• Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
• Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
• Prepared and positioned patients for procedures, clipping dental napkins and placing patient safety devices.
• Entered patient data into computer system, adhering to strict privacy laws and maintaining high level of accuracy.
• Helped dentists restore teeth by applying permanent and temporary fillings and crowns.
• Assisted in chair-side dental procedures by filling cavities and taking impressions.
• Assisted dentists by passing instruments, suctioning intraoral fluids, adding water, and mixing materials for fillings, , casts and impressions.
• Monitored patient comfort and safety during dental procedures.
• Exposed, developed and mounted dental x-rays.
• Designed dental report card to explain patient dental health status and treatment plans.

• Offered each customer top-notch, personal service to boost sales and customer satisfaction.
• Increased sales and customer satisfaction through personalized servicing.
• Worked with loss prevention in monitoring shopper
• Expanded brand and marketing strategies by planning strategic events.
• Monitor and analyze key performance indicators (KPIs) to identify areas for improvement and implement action plans accordingly.

• Maintained confidentiality of information regarding clients and company.
• Kept reception area clean and neat to give visitors positive first impression.
• Assisted with onboarding new clients and securing paperwork completion.
• Maintained visitor log for entering and leaving facility for security purposes.
• Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
• Tracked important information in Software spreadsheets and ran reports or generated graphs using data.
• Helped office staff prepare reports and presentations for internal or client-related use.
• Compiled information from files and research to satisfy information requests.
• Organized, maintained and updated information in computer databases.
• Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
• Operated multi-line telephone system to answer and direct high volume of calls.
• Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
• Handled assignments independently with good judgement and critical thinking skills.
• Resolved customer problems and complaints.
• Answered central telephone system and directed calls accordingly.
• Efficiently prepare Accrue import / Export Documentation
• Ensure that country Specific Documentation Protocols are met on Each individual shipment
• Using Import/ Export Cargo Documentation software
• Arrange Transport for FCL/LCL import / Export cargo
• preparing all document taction for custom clearance
• Handle customer Quote and Queries
• Scanning FCL/LCL into correct Filing System
• Assisting with logistics Documentation

• Scheduled customer appointments and rearranged individual time slots to meet demand.
• Processed payments, entering sales in register for prompt customer service.
• Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
• Promoted additional products and services to increase sales numbers and revenue with diverse selection.
• Analyzed client needs and came up with individualized and continuous treatment plans.
• Provided personalized care packages for clients daily from skincare to overall relaxation techniques.
• Handled stocking and cleaning of both therapeutic workspaces and front office.
• Arranged merchandise to present visually appealing displays and attract clientele.
• Answered customer questions about products and services, helped locate merchandise, and promoted key items.
• Maintained counter and display areas for cleanliness and organization.
• Followed up with customers to increase satisfaction with purchases and services.
• Educated clients on care processes and advised on further care and products.
• Performing Facials Or body Massage Treatments Including Spa Therapy, Reflexology and Aromatherapy
• Removing Facial or body hair - laser , waxing or electrolysis
• Lash and brow treatments

• Processed payments, entering sales in register for prompt customer service.
• Scheduled customer appointments and rearranged individual time slots to meet demand.
• Suggested treatments and styles to suit customer appearance and fashion choices.
• Colouring including tinting, Foils abd other colour services, Specialising in Balayage
• Resolved guest complaints about service or style.
• Hair Styling - Participating in major fashion show, Gala and Award events, French Film Festival in Australia

• Helped customers complete purchases, locate items, and join reward programs.
• Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
• Balanced and organized cash register by handling cash, counting change, and storing coupons.
• Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
• Used POS system to process sales, returns, online orders, and gift card activations.
• Answered questions about store policies and addressed customer concerns.
• Stocked merchandise, clearly labelling items, and arranging according to size or colour.
• Assisted customers with prompt and polite support in-person and via telephone.
• Increased sales and customer satisfaction through personalized servicing.
• Processed customer returns to manage smooth refunds and exchanges following store procedures.
• Maintained tidy and organized store environment to comply with cleanliness standards.
• Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
• Managed efficient cash register operations.

• Wrapped, dated, and stored food in refrigerators under standardized temperature for future uses.
• Managed food preparation activities, such as cutting ingredients to size and preparing sauces and garnishes.
• Maintained cleanliness and order of kitchen prep areas and appliances as well as convenient organization of ingredients.
• Assisted in menu preparation, making suggestions, and researching recipes compatible with existing menu items.
• Floated throughout kitchen to assist in meal preparation and plating, effectively anticipating chef, and waiting staff's needs.
• Used variety of kitchen tools and appliances to prepare ingredients and meals.
• Followed recipes and instructions to achieve quality and presentation standards.
• Cleaned and oiled kitchen equipment to maintain optimized function.
• Evaluated food products to verify freshness and quality.

Work Experience only for Hospitality HSC

• Practiced safe, sanitary food handling for preparation and service to maximize pleasant dining experience.
• Explained menu items and preparation methods to provide high level of customer service and promote dining atmosphere.
• Bussed and reset tables to keep dining room and work areas clean.
• Cultivated warm relationships with regular customers.

• Wrapped, dated, and stored food in refrigerators under standardized temperature for future uses.
• Managed food preparation activities, such as cutting ingredients to size and preparing sauces and garnishes.
• Maintained cleanliness and order of kitchen prep areas and appliances as well as convenient organization of ingredients.
• Assisted in menu preparation, making suggestions, and researching recipes compatible with existing menu items.

Work Experience only

• Helped customers complete purchases, locate items, and join reward programs.
• Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
• Greeted customers, helped locate merchandise, and suggested suitable options.
• Balanced and organized cash register by handling cash, counting change, and storing coupons.
• Built customer loyalty and retention by delivering excellent shopping experiences.
• Work placement

• Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
• Maintained customer satisfaction with quick and professional handling of Food.
• Answered product questions using knowledge of sales and store promotions.
• Counted money in drawers at beginning and end of each shift.