Vivienne George
Rylstone,NSW
Summary
Commencing nursing student at university, with reliability and dedication. Motivated and enthusiastic worker, with experience in retail and customer service, always approaching tasks with optimism and a positive attitude. Friendly and personable with coworkers and customers, and always willing to help at any opportunity.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Store Assistant and Cashier
Ahmedi's IGA
Kandos, NSW
01.2023 - Current
- Used credit card machines, calculators and barcode scanners efficiently to record transactions and satisfy customers.
- Brought customer issues to immediate attention of supervisor to achieve quick resolutions.
- Unboxed new stock and restocked shelves in appealing and organized arrangements to promote items.
- Maintained cleanliness of sales floor and backroom areas.
- Received deliveries from vendors and ensured proper storage in designated areas.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Resolved customer complaints in a professional manner while adhering to company policies.
- Sorted items into appropriate departments to ensure efficient store operations.
- Assisted customers in locating specific products and informing them of upcoming sales and promotions.
- Handled money and transactions safely and appropriately to ensure accuracy.
- Greeted customers in a friendly manor and built rapport with regular customers to ensure a positive shopping experience.
- Served alcohol in the liquor department, always asking for identification when necessary and refusing service when required.
- Operated the in-store cafe, making coffee using a commercial coffee machine and other drinks to customers requests.
- Communicated politely and affectively with coworkers and other staff to create a calm and organised working environment.
- Handled high pressure situations with maturity.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Processed payments and maintained accurate drawers to meet financial targets.
House and Pet Sitter
David and Amanda Roach
Rylstone, NSW
02.2019 - Current
- Communicated with home owner via phone or text.
- Cared for house plants and gardens by frequently watering during owners' absence.
- Secured locks and entryways to prevent unauthorized access by persons not approved by owner.
- Cared and gave attention to pets, including feeding them regularly, administrating medication and ensuring they have clean water and living areas.
- Put out and bought in garbage bins for collection, as well as, checking the mail box and bringing in parcels.
Kitchen Hand and Restaurant Waitress
Pepino's Mexican Restaurant
Rylstone, NSW
01.2021 - 02.2022
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Restocked supplies during downtime for expected busy periods.
- Followed directions from lead waitstaff to deliver exceptional guest service.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend and holiday shifts.
- Developed and maintained courteous and effective working relationships, including in a fast-pace work environment.
- Maintained excellent attendance record, consistently arriving to work on time.
Volunteer Waitress
Rylstone Street Feast
Rylstone, NSW
11.2017 - 11.2017
- Displayed enthusiasm and promoted excellent service to customers.
- Resolved guest complaints to maintain complete customer satisfaction and workforce effectiveness.
- Enlisted coworker's assistance for delivery to avoid spilling or dropping food.
- Collaborated with kitchen staff to correctly update customers on details of dishes and wait times.
Education
Statement of Attainment in Hospitality Start Up - Hospitality
TAFE NSW
Mudgee12-2023
High School Diploma -
Kandos High School
Kandos, NSW09-2023
Skills
- Customer Assistance
- Drawer Balancing
- Team Collaboration
- Customer Service
- Food and Beverage Service
- Transactions and Cash Handling
- Dedicated Work Ethic
- Reliable and Responsible
Accomplishments
- Higher School Certificate 2023 (HSC)
- Awarded Director Educational Leadership award in 2021 and 2022 for academic excellence.
- Nominated for SHAPE (HSC exhibition for exemplar major projects in technology subjects).
- Awarded the Rylstone/Kandos Community Scholarship for Second in Year 12 in 2023.
- Awared the Rylstone/Kandos Teacher's Association Award for Practical Creativity in 2023.
- Listed on the 2023 Sydney Morning Herald HSC Honour Roll for Textiles and Design.
Certification
- Use of Hygienic Practices for Food Safety
- Prepare and Serve Espresso Coffee
- Provide Responsible Service of Alcohol (RSA)
- Provide Responsible Conduct of Gambling (RCG)
- NSW Provisional Driver's License
References
References available upon request.
Timeline
Store Assistant and Cashier
Ahmedi's IGA
01.2023 - Current
Kitchen Hand and Restaurant Waitress
Pepino's Mexican Restaurant
01.2021 - 02.2022
House and Pet Sitter
David and Amanda Roach
02.2019 - Current
Volunteer Waitress
Rylstone Street Feast
11.2017 - 11.2017
Statement of Attainment in Hospitality Start Up - Hospitality
TAFE NSW
High School Diploma -
Kandos High School
Similar Profiles
Snezana LecaSnezana Leca
Casual Fill In Supervisor at IGA Carnarvon and Bertram IGACasual Fill In Supervisor at IGA Carnarvon and Bertram IGA
SHANE COWELLSHANE COWELL
Digital Onboarding Specialist at Metcash - IGA Online & IGA RewardsDigital Onboarding Specialist at Metcash - IGA Online & IGA Rewards
Jacob PriemJacob Priem
IGA at IGA SupermarketIGA at IGA Supermarket