Vivienne Swift
Glenellen,Australia
Summary
Seeking to utilize excellent communication, interpersonal, and organizational skills to complete tasks. Reliable with a good work ethic and the ability to quickly adapt to new tasks and environments.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Food, Cleaning and Laundry Service Manager
Lutheran Aged Care
Albury, Australia
03.2018 - 03.2021
- Managed daily food service operations including staff scheduling, customer service, inventory control, and meal preparation
- Directed hiring, training, and scheduling of food service personnel
- Conducted frequent checks to verify consistent, high-quality food service
- Tracked food service costs to ensure compliance with budget guidelines and targeted profit margins
- Ensured compliance with local health regulations related to food safety standards
- Developed and implemented policies and procedures for food service staff to ensure customer satisfaction and food safety
- Scheduled shifts for staff members according to business needs while maintaining budget constraints
- Coordinated with other departments to ensure customer satisfaction and efficient operations
- Maintained accurate records of all purchases, sales, and daily transactions
- Assisted with recruiting efforts by interviewing job candidates and making hiring decisions
- Participated in team meetings to discuss operational challenges or brainstorm new ideas
- Reviewed menus periodically based on changing tastes or dietary restrictions among customers
- Developed training programs for new staff members on proper food preparation techniques and health codes
- Investigated and resolved complaints concerning food quality and service
- Monitored budgets and payroll records to verify authorization of expenditures
Food Service Manager Hospital
Albury Wodonga Health
Wodonga, Australia
03.2009 - 11.2014
- Mentored and trained new employees on company policies and procedures
- Provided support for customers by addressing complaints quickly and efficiently, displaying exceptional customer service skills
- Managed daily operations including scheduling and budgeting, exhibiting excellent multitasking capabilities
- Assigned, prioritized, and delegated tasks and responsibility to departmental employees
- Utilized strong analytical and problem-solving skills to address operational issues
- Offered constructive feedback to team members, boosting overall job performance
- Resolved conflicts between team members promptly using sound judgment based on company policies
- Oversaw multiple projects simultaneously and ensured tasks were efficiently completed
- Reduced workplace safety or health hazards by enforcing work practices and procedures
Education
Certification in Hospitality Management -
Gordon TAFE College
Geelong, Victoria07.1988
Skills
- Multitasking
- Business Analysis and Reporting
- Training and Development
- Schedule Preparation
- Interpersonal Skills
- Positive Attitude
- Excellent Communication
Certification
Drivers Licence
References
References available upon request
Languages
English, Fluent
Timeline
Food, Cleaning and Laundry Service Manager
Lutheran Aged Care
03.2018 - 03.2021
Food Service Manager Hospital
Albury Wodonga Health
03.2009 - 11.2014
Drivers Licence
Certification in Hospitality Management -
Gordon TAFE College
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