Viyana Zoysa
Cranbourne,Australia
Summary
Driven professional with background in sales, customer service and operations management across diverse industries. Highly skilled at fostering relationships with customers to increase loyalty and retention while improving satisfaction levels. Seeking to leverage strong target achievement to progress within growing company.
Overview
5
5
years of professional experience
Work History
Food Production Worker
Krispi Foods Pty Ltd
10.2022 - Current
- Achieved production targets and maximized efficiency
- Monitored and done machine operations to ensure optimal quality and productivity.
- Supported overall facility cleanliness through adherence to strict cleaning schedules.
- Maintained consistent product quality by conducting regular taste tests throughout the various stages of production.
- Reduced waste by monitoring quality control during food preparation processes.
- Operated various food processing equipment, contributing to seamless production flow and high-quality end products.
Customer Assistant
Stop Variety
10.2022 - 03.2023
- Dealing with customers and processing payments (cash and EFTPOS)
- Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
- Assisted customers in locating desired items, ensuring a positive shopping experience.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Built strong relationships with customers by providing personalized recommendations and attentive service.
Customer Service Executive
HSBC Electronic Data Processing Lanka (Pvt) Ltd
09.2021 - 05.2022
- Offered detailed product and service advice based on customer needs
- Responded to customer queries and provided excellent customer service.
- Developed effective strategies for managing challenging situations, resulting in positive outcomes for both customers and company.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Collection Advisor
Union Bank PLC Rajagiriya
08.2019 - 03.2020
- Manage a portfolio of live, current and overdue credit balance customer accounts, making calls per day
- Manage own workload and prioritize work to meet company targets and team KPIs.
- Increased successful debt recoveries by conducting thorough research on debtor financial situations and negotiating appropriate repayment terms.
- Provided exceptional customer service while resolving disputes, resulting in improved customer satisfaction ratings for the department.
Education
Master of Business Information System - BIS
Swinburne University of Technology
Hawthorn, VIC2024
Bachelor of Business - Marketing and International Business
Australian College of Business And Technology
Colombo ,Sri Lanka01.2021
Diploma of Commerce - Commerce
Australian College of Business And Technology
Colombo, Sri Lanka01.2019
Cake Baking and designing - baking
Wings Academy
Skills
- Flexibility
- Self-motivated
- Product Sampling
- Team Collaboration
- Effective Multitasking
- Production Equipment Operation
- Quality control oversight
- Product Packaging
- Customer Service
- Ingredient handling
- Training and Development
- Food Preparation
- Standard Operating Procedures
Personal Information
Nationality: Sri Lankan
Timeline
Food Production Worker
Krispi Foods Pty Ltd
10.2022 - Current
Customer Assistant
Stop Variety
10.2022 - 03.2023
Customer Service Executive
HSBC Electronic Data Processing Lanka (Pvt) Ltd
09.2021 - 05.2022
Collection Advisor
Union Bank PLC Rajagiriya
08.2019 - 03.2020
Master of Business Information System - BIS
Swinburne University of Technology
Bachelor of Business - Marketing and International Business
Australian College of Business And Technology
Diploma of Commerce - Commerce
Australian College of Business And Technology
Cake Baking and designing - baking
Wings Academy
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