Vladimir Ferro

• Provided excellent customer service by anticipating guest needs, responding promptly and acknowledging all guests, however busy and whatever time of day.
• Maintained cleanliness throughout the dining area during shift; wiped down tables after each seating period.
• Explained menu options to guests, offered suggestions and took orders for food and beverages.
• Served food and beverages to patrons and confirmed complete orders.
• Completed opening and closing checklists to ensure smooth restaurant operations.
• Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.

• Took accurate food and drink orders, using a POS ordering software system.
• Verified that prepared food met all standards for quality and quantity before serving it to customers.
• Provided excellent customer service by anticipating guest needs, responding promptly and acknowledging all guests, however busy and whatever time of day.
• Participated in banquets or catering functions held outside restaurant premises.
• Cleared dishes between courses, refilled drinks as necessary and served any requested condiments or accompaniments.
• Checked on guests during meals to ensure satisfaction with each course.
• Performed opening and closing duties such as setting up the dining area, restocking supplies and checking equipment for proper functioning at the start of shifts.

Exceptional Guest Service provided an extraordinary dining experience, ensuring each guest felt special and well-cared-for from arrival to departure.

• Detailed Menu Knowledge: Offered detailed explanations of menu items, including ingredients, preparation methods, and potential allergens.

• Wine Recommendations: Made expert wine recommendations and pairings, demonstrating extensive knowledge of the wine list.

• Order Management: Accurately took and relayed orders to the kitchen promptly, ensuring all orders were served correctly and timely.

• Quality Control: Performed final quality checks before dishes were served to guests.

• Team Collaboration: Worked closely with kitchen staff, sommeliers, and other waitstaff to ensure seamless service.

• Problem Resolution: Addressed guest complaints or concerns with professionalism and poise, resolving any service issues promptly.

• Upselling: Promoted special menu items, wine pairings, and other offerings to enhance the guest experience and increase sales.

• Professional Presentation: Maintained impeccable presentation standards, including personal grooming and uniform, ensuring table settings met the restaurant’s high standards.

• Delivered impeccable, personalized service to an elite clientele in a premier fine dining establishment, consistently exceeding guest expectations.

• Demonstrated exceptional multitasking abilities by seamlessly managing multiple tables, ensuring precise and timely service during peak hours.

• Collaborated closely with the culinary team to guarantee the accurate and prompt delivery of high-quality dishes, maintaining a seamless guest experience.

• Cultivated a refined understanding of international dining etiquette and luxury service standards, enhancing guest satisfaction and loyalty.

• Upheld the highest standards of hygiene, safety, and presentation, contributing to the hotel’s prestigious reputation and exceptional guest reviews.

• Delivered impeccable, personalized service to an elite clientele in a premier fine dining establishment, consistently exceeding guest expectations.

• Demonstrated exceptional multitasking abilities by seamlessly managing multiple tables, ensuring precise and timely service during peak hours.

• Collaborated closely with the culinary team to guarantee the accurate and prompt delivery of high-quality dishes, maintaining a seamless guest experience.

• Cultivated a refined understanding of international dining etiquette and luxury service standards, enhancing guest satisfaction and loyalty.

• Upheld the highest standards of hygiene, safety, and presentation, contributing to the hotel’s prestigious reputation and exceptional guest reviews.