Dedicated professional skilled in safety protocol adherence and efficient workflow management. Proven track record in training and mentoring staff to improve performance while ensuring high standards of service quality.
Overview
11
11
years of professional experience
2017
2017
years of post-secondary education
Work History
Manager
Bennys barbershop
Adelaide , Sa
11.2019 - Current
Supervised daily operations to ensure efficient service delivery and client satisfaction.
Managed staff schedules to optimize workflow and maintain appropriate coverage levels.
Trained new employees on best practices for customer interaction and service techniques.
Implemented quality control measures to uphold service standards across the team.
Coached, mentored and trained team members in order to improve their job performance.
Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Provided leadership during times of organizational change or crisis situations.
Cleaning Contractor
Lala services
Adelaide, Sa
11.2014 - Current
Cleaned residential and commercial spaces using appropriate tools and techniques.
Maintained inventory of cleaning supplies and equipment for efficient operations.
Implemented safety protocols to ensure a secure working environment.
Maintained cleaning equipment in good working condition.
Followed safety protocols while performing tasks such as ladder climbing or chemical handling.
Assisted with special projects related to cleaning or maintenance when needed.
Inspected rooms for damages before beginning work on them.
Education
Woodville High School
Adelaide , Sa
Skills
Safety protocol adherence
Problem solving
Effective communication
Time management
Cross-functional teamwork
Team leadership
Clear communication
Relationship building
Emergency response
Languages
Serbian
First Language
English
Proficient (C2)
C2
Affiliations
In my personal life I train Bjj and mma which taught me discipline and gave me a strong mindset for work and out of work experiences.