V L KIRAN KUMAR SANKU

• Investigated and resolved customer inquiries and concerns related to settlement processes within the banking context.
• Managed customer interactions through various channels, such as phone calls, emails, and broker chat, ensuring prompt and satisfactory resolutions.
• Maintained accurate and comprehensive records of customer interactions, settlements, and resolutions, adhering to ANZ's data privacy and compliance policies.
• Collaborated with internal teams/colleagues by being a part of the support pool, including finance, operations, and customer support, to coordinate efforts in assisting and resolving complex settlement matters.
• Ensured compliance with ANZ's internal policies, banking regulations, and legal requirements in all settlement processes.
• Provided clear and concise information to customers about ANZ's settlement processes, policies, and any required actions on their part.
• Identified opportunities for process enhancements and collaborated with relevant teams to improve the efficiency and effectiveness of settlement procedures.
• Analyzed root causes of settlement-related issues and implemented corrective measures to prevent recurrence.
• Utilized strong communication skills, both written and verbal, to convey settlement information effectively to customers and internal stakeholders.
• Demonstrated attention to detail, accuracy, and a deep understanding of banking operations and regulations in addressing settlement-related queries.

⦁ Study the existing business process to understand their challenges and requirements to position the right suite of business.
⦁ Regular customer meetings for fostering the business and understand customer needs to achieve the 100% Guest satisfaction.
⦁ Ensure high standards of quality, service consistently to the customers
⦁ A great team player, mentoring the team in troubleshooting issues and manage resources for the day-to-day activities
⦁ Working within a team to manage the budget and achieve targets and constant profit in P&L.
⦁ First in first out (FIFO) principle within the business with 100% Quality and safety policies.
⦁ Maintaining up-to-date market knowledge and Shaping initiatives through idea generation and developing proposals..
⦁ Organizing and attending meetings with prospective businesses and leading minute to minute meetings for every Quarterly.
⦁ Providing input to support the development of business road map, quarterly and annual budgets and probing the root cause .

• Proven high level stakeholder relationship development and management.
• Managing daily operations and interacting with clients on the status.
• Successfully implemented Material planning system different Pharmaceutical manufacturing sites, which reduced the nonmoving inventory by 20%.
• Defined and streamlined the process & procedures for production scheduling and then incorporated these logics in the system.
• Lead a team for institutionalizing a software based on Artificial intelligent algorithms to predict the supply forecasts from customers.
• Developed and implemented a system for tracking the "manufacturing process - stage wise completions".
• Created Standard Operating Procedures for SCM. • Implemented the Centre of Excellence (CoE) dashboards for the entire SCM processes starting from Demand forecasting to Customer Shipment (Logistics)