Summary
Overview
Work History
Education
Skills
Timeline
Generic

Vénessa Lual

Summary

Dedicated and customer-focused hospitality professional with extensive experience in accommodation management, bartending, and guest services. Proven ability to lead teams, manage operations in high-pressure environments, and deliver exceptional customer experiences. Skilled in staff supervision, conflict resolution, cash handling, and scheduling, with a strong focus on efficiency, attention to detail, and professionalism. A fast learner with a strong work ethic and a passion for creating welcoming, well-run service environments.

Overview

4
4
years of professional experience

Work History

Bartender

Smoked Garage
08.2024 - Current
  • Resolved customer complaints effectively, ensuring positive experiences.
  • Mixed and served a variety of cocktails, ensuring high-quality standards and customer satisfaction.
  • Served high customer volumes during special events, nights, and weekends.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Managed bar inventory, tracking supplies to minimize waste and optimise availability.
  • Trained new bartenders on drink preparation techniques and customer service best practices.
  • Implemented innovative cocktail recipes, enhancing the overall drink menu appeal.

Bottleshop/Accommodation Manager

Southern Cross Hotel
12.2022 - 02.2024
  • Demonstrated ability to coordinate and manage diverse teams of staff members in a high-pressure environment.
  • Performed daily inspections of the property to ensure cleanliness and safety standards were met.
  • Managed inventory of supplies, equipment and materials necessary for running the accommodation facility.
  • Assisted guests with inquiries or complaints regarding their stay in a professional manner.
  • Balanced cash drawers and resolved financial discrepancies using receipts and financial documents.
  • Trained and supervised new staff members.
  • Communicated important company information and policy changes to staff members.
  • Monitored stock levels and placed orders as needed.
  • Identified areas of improvement within the team and implemented strategies to increase productivity.
  • Set employee schedules and made staffing adjustments to get shifts covered.

Hostess/Bartender

Watershed
05.2022 - 11.2022
  • Answered phone calls to take reservations and address guest questions and concerns.
  • Greeted customers and provided them with menus.
  • Assisted in seating guests and managing the wait list.
  • Supported servers and bussers through high-volume shifts with food running and table clearing.
  • Resolved guest complaints promptly in an efficient and professional manner.
  • Created daily floor plans to optimize seating capacity while accommodating special requests.
  • Monitored staff performance and provided feedback on areas for improvement.
  • Maintained understanding of menu items to answer patron questions regarding food, drinks, and preparation methods.
  • Mixed and served alcoholic and non-alcoholic beverages according to established recipes.
  • Utilized strong salesmanship skills to upsell drinks and appetizers.

Bartender/Game Room Attendant

Enfield Hotel
09.2021 - 01.2022
  • Developed strong working relationships with customers and staff.
  • Efficiently managed multiple tasks simultaneously while maintaining a professional demeanor.
  • Kept bar organized and clean during busy hours.
  • Handled cash drawer accurately throughout shift including opening and closing out register each day.
  • Performed all cleaning duties before, during and after shift including sanitizing bar surfaces.
  • Completed POS transactions, returning currency, coin, and payment cards to patrons.
  • Trained new staff on proper bartending techniques including mixing drinks, pouring beer, stocking liquor shelves and handling cash transactions.

Education

High School Diploma -

Illawarra Christian School
Wollongong, NSW
11-2016

Skills

  • Critical Thinking
  • Active Listening
  • Highly reliable
  • Team player attitude
  • Engaging personality
  • Customer service expertise
  • Responsible alcohol service
  • Complex Problem-solving
  • Payment processing
  • Handling difficult customers
  • Cash register operation
  • Memory retention

Timeline

Bartender

Smoked Garage
08.2024 - Current

Bottleshop/Accommodation Manager

Southern Cross Hotel
12.2022 - 02.2024

Hostess/Bartender

Watershed
05.2022 - 11.2022

Bartender/Game Room Attendant

Enfield Hotel
09.2021 - 01.2022

High School Diploma -

Illawarra Christian School

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Vénessa Lual