Volcanoe Mailo Solofa
Sydney,NSW
Summary
Hardworking transportation professional offering several years of experience overseeing deliveries. Highly organised and proactive with in-depth understanding of customer relations and project management strategies. Analytical and critical thinker with a remarkable work ethic.
Overview
3
3
years of professional experience
1
1
Certification
Work History
AM Transport Supervisor
Hawk Logistics
Sydney
02.2024 - 09.2024
- Ensured the safe and efficient transport of goods by supervising drivers, loading and unloading crews, and vehicle maintenance personnel.
- Monitored fleet performance to ensure compliance with safety regulations and company policies.
- Coordinated with internal departments to optimize delivery routes and schedules while minimizing costs.
- Maintained accurate records of deliveries, fuel consumption, vehicle maintenance, driver logs, and other related documents.
- Provided regular feedback to team members on their performance in order to meet operational standards.
- Identified potential issues or risks associated with transport operations and developed strategies for mitigating them.
- Developed training programs for new employees on driving techniques, route planning, customer service skills.
- Conducted investigations into any accidents or incidents involving vehicles under my supervision.
- Organized periodic safety meetings for all staff involved in transport operations.
- Resolved customer complaints regarding delays in deliveries or damaged cargo items.
- Enforced disciplinary action when needed against drivers who violated safety rules or exhibited inappropriate behavior.
- Performed regular inspections of vehicles to ensure that they were roadworthy at all times.
- Analyzed data from past trips to identify areas where efficiency can be improved upon.
- Collaborated with other supervisors across multiple sites to streamline operations and reduce costs.
- Reviewed invoices from suppliers and vendors relating to transportation services rendered.
- Implemented new technologies such as GPS tracking systems to improve operational visibility.
- Kept transportation operations in compliance with company, legal and safety requirements.
- Organized delivery schedules and provided customers with timely updates.
- Managed maintenance and repair actions for team equipment and vehicles.
Transport Bookings Administration
Hawk Logistics
10.2023 - 02.2024
- Provided administrative support to the transport team by managing daily operations and scheduling of vehicles.
- Developed strategies to improve customer service satisfaction levels through timely deliveries.
- Coordinated with internal departments for efficient delivery services within specified timelines.
- Ensured that all necessary documents were prepared accurately for each shipment prior to dispatch.
- Updated data into the system regarding incoming and outgoing shipments including route information and tracking details.
- Facilitated communication between drivers and customers providing updates on delivery status.
- Participated in meetings with senior management discussing challenges and opportunities related to transportation services.
- Tracked orders using functional systems and coordinated with warehouse workers to ensure proper storage and distribution of products.
- Developed and maintained strong relationships with customers, enhancing satisfaction and retention rates.
- Managed day-to-day logistics operations, monitoring incoming deliveries and overseeing personnel tasks.
- Prepared inventory for shipment by attaching tags and labels.
- Implemented on-the-job training activities to cross-train employees on various tasks.
- Managed customer inquiries regarding bookings, providing information on availability and rates.
- Performed data entry into booking systems to ensure accuracy of records.
- Provided administrative support for the bookings team, such as filing documents and responding to emails.
- Maintained accurate records of all bookings, including cancellations and no-shows.
- Updated customers on changes in their reservations or any other relevant information.
Bookings Coordinator
AR Logistics
Sydney
03.2022 - 10.2023
- Coordinated and maintained daily bookings for clients, ensuring accuracy and timeliness.
- Managed customer inquiries regarding bookings, providing information on availability and rates.
- Developed relationships with clients to ensure repeat business.
- Performed data entry into booking systems to ensure accuracy of records.
- Provided administrative support for the bookings team, such as filing documents and responding to emails.
- Maintained accurate records of all bookings, including cancellations and no-shows.
- Updated customers on changes in their reservations or any other relevant information.
- Responded quickly to customer feedback regarding their experience with the booking process.
Education
High School Diploma -
Eaglevale High School
Sydney, NSW09-2004
Skills
- Scheduling Coordination
- Route Planning
- Cost Control
- Dispatch operations
- Load Planning
- Health and safety compliance
- Dispatching procedures
- Transportation Planning
Certification
- BFM Certificate
- Full Drivers License
Languages
Samoan
Professional
Additional Skills
- JAIX Bookings experience creating bookings and manifests.
- Freight2020 bookings system. Creating bookings and manifests.
Timeline
AM Transport Supervisor
Hawk Logistics
02.2024 - 09.2024
Transport Bookings Administration
Hawk Logistics
10.2023 - 02.2024
Bookings Coordinator
AR Logistics
03.2022 - 10.2023
High School Diploma -
Eaglevale High School
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