Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Volkan Demirbas

Docklands,Australia

Summary

Experienced Export Officer with expertise in managing full export operations, including order processing, production coordination, logistics, and customs documentation. Proven ability to streamline shipments, ensure compliance, and maintain smooth cross-border transactions. Skilled in problem-solving and customer service.
Currently working as a Duty Manager at Chemist Warehouse, leading teams in a dynamic retail environment while enhancing leadership, multitasking, and customer service abilities.
Holds a Bachelor’s in Econometrics from Bursa Uludağ University (Turkiye) and completed Russian language studies at Ural Federal University. Additionally, earned a Certificate & Diploma in Marketing in Melbourne, enhancing abilities in market research and customer engagement.

Overview

11
11
years of professional experience

Work History

Duty Manager

Chemist Warehouse
Melbourne, VIC
01.2024 - Current
  • Managed staff scheduling for optimal coverage, ensuring efficient operations during peak hours.
  • Trained employees in essential job functions.
  • Mentored and supported junior staff members to apply best practices and follow procedures.
  • Supervised and coordinated team to provide guidance and support and maximize performance.

Export Officer

Kolin Holding
01.2019 - 06.2022
  • Coordinating with suppliers, freight forwarders, and carriers to arrange transportation of goods to international destinations
  • Managing shipping documentation, including invoices, packing lists, and certificates of origin, to ensure compliance with customs regulations
  • Communicating effectively with cross-functional teams, including sales, production, and finance, to coordinate export activities and meet customer requirements
  • Optimizing logistics processes to improve efficiency and reduce costs, while adhering to quality and safety standards
  • Increased export sales by 15% over three years by identifying new markets and building strong relationships with international clients
  • Successfully managed 100+ international shipments to key markets (e.g., Nigeria, Congo, UK, Malta) and enhancing customer satisfaction and repeat business

Customer Service Representative

Aktif Bank
04.2014 - 07.2017
  • Assisting customers with account inquiries, transactions, and product/service information
  • Processing customer transactions accurately, including deposits, withdrawals, and transfers
  • Promoting bank products and services to meet customer needs and achieve sales targets
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Education

Diploma - Marketing and Communication

Australian Pacific College
Melbourne, VIC
12-2024

Certificate IV - Marketing and Communication

Australian Pacific College
Melbourne, VIC
12-2023

Russian Language -

Ural State University
01.2020

Bachelor's Degree - Econometrics

Uludag University
07-2018

Skills

  • International trade expertise
  • Shipping coordination
  • Trade compliance
  • Freight forwarding
  • Export documentation proficiency
  • Incoterms awareness
  • International payment methods
  • Export compliance
  • Customer service focus
  • Time management

Languages

English
Full Professional
Turkish
Native or Bilingual
Russian
Limited Working

Timeline

Duty Manager

Chemist Warehouse
01.2024 - Current

Export Officer

Kolin Holding
01.2019 - 06.2022

Customer Service Representative

Aktif Bank
04.2014 - 07.2017

Russian Language -

Ural State University

Diploma - Marketing and Communication

Australian Pacific College

Certificate IV - Marketing and Communication

Australian Pacific College

Bachelor's Degree - Econometrics

Uludag University

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Volkan Demirbas