Voltaire William Dilag
Braybrook,VIC
Summary
More than 10 years of experience in customer service, Working in different organization in various environment. Adept at working effectively unsupervised and quickly mastering new skills. I'm Team-oriented with reliability and focus.
Overview
7
7
years of professional experience
Work History
Ground Operations Agent
Dnata Aviation, The Emirates Group
Melbourne,Tullimarine, Victoria
06.2023 - Current
- Operated tugs and GSE machine aircraft ground support equipment.
- Demonstrated flexibility in daily responsibilities by adapting to changing weather conditions or emergent project needs.
- Marshaler large and small aircraft to and from parking areas, ramps and airfields.
- Expedited passenger boarding process by accurately validating travel documents and efficiently managing gate queues.
- Reduced turnaround times for aircraft handling procedures by implementing time-saving strategies in collaboration with team members.
- Monitored airfield duties and personnel to make proactive changes to procedures, workflows and task responsibilities to maintain operations targets.
- Executed regular airfield inspections, identifying and reporting safety hazards or issues to supervisor.
- Demonstrated strong problem-solving skills in resolving various operational challenges while maintaining focus on customer satisfaction and overall efficiency.
- Contributed to positive working atmosphere among colleagues through effective communication skills and teamwork initiatives.
Transit Bus Driver
Kinetic
02.2023 - 06.2023
- Assisted passengers with special needs, ensuring accessibility and convenience during their transit.
- Adhered to traffic laws while navigating various road conditions, contributing to an excellent safety record for the company.
- Maintained a clean and comfortable bus environment for improved rider experience.
- Drove bus to safely transport passengers over scheduled routes and authorized stops.
Head Chef
Derrimut Hotel
06.2017 - 01.2023
- Managed food costs effectively with careful menu planning, accurate portion control, and utilization of seasonal ingredients.
- Created unique daily specials that attracted repeat clientele and generated positive word-of-mouth referrals for the restaurant.
- Developed strong vendor relationships to secure fresh, quality ingredients at competitive prices while supporting local businesses whenever possible.
- Monitored line processes to maintain consistency in quality, quantity, and presentation.
Education
Certificate - Certificate III in Community Pharmacy
Just Careers Training Pty Ltd T/as
06.2024
Certificate - Certificate 4 Hospitality And Cookery
William Angliss Institute of TAFE
09.2016
Bachelor of Science - Information Technology
Don Bosco Technical College
05.2007
Skills
- Safety Management
- Operational Efficiency
- Aircraft operations procedures
- Passenger Assistance
- Customer Service
- Adaptability
- Time management abilities
- Ground Support Equipment Machine Operation
- Active Listening
References
References available upon request.
Timeline
Ground Operations Agent
Dnata Aviation, The Emirates Group
06.2023 - Current
Transit Bus Driver
Kinetic
02.2023 - 06.2023
Head Chef
Derrimut Hotel
06.2017 - 01.2023
Certificate - Certificate III in Community Pharmacy
Just Careers Training Pty Ltd T/as
Certificate - Certificate 4 Hospitality And Cookery
William Angliss Institute of TAFE
Bachelor of Science - Information Technology
Don Bosco Technical College
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