Vona Smith
Woodlands,WA
Summary
Former Ansett International Flight Attendant with 12 years aviation experience, specialising in customer service and passenger communications. Skilled at engaging with people from diverse backgrounds, resolving issues calmly, and delivering professional service in high pressure environments.
My aviation experience is complemented with roles in recruitment and education, further strengthening my communication, empathy and teamwork skills. Known for professionalism, empathy and a strong commitment to delivering service excellence.
Overview
34
34
years of professional experience
Work History
Education Assistant - Special Needs
Quintilian School
Perth, WA
01.2013 - 05.2024
- Assisted teachers with classroom activities and individual learning programs to support student development.
- Supported students with diverse learning and behavioural needs in a structured classroom environment.
- Provided patient and calm support to students requiring additional assistance, helping to maintain a safe and inclusive learning environment.
- Built positive and trusting relationships with students while encouraging confidence, independence and learning engagement.
- Maintained a safe and inclusive classroom environment.
Education Assistant
Subiaco and Rosalie Primary Schools
Perth, WA
08.2011 - 04.2013
- Supported teaching staff with the implementation of planned education programs.
- Facilitated workstation demonstrations and delivered to small groups of students.
- Assisted with the general care, wellbeing and supervision of students including first-aid, food distribution, toileting and playground duty.
- Maintained a safe and inclusive classroom environment.
Receptionist/Accounts Payable
Hills Industries
Adelaide, SA
07.2003 - 02.2005
- Initially assigned to relieve reception for three days, greeting visitors and handling incoming calls and enquiries.
- Offered a position in accounts payable, without experience, and was trained in-house.
Recruitment Consultant
Skilled Quest Personnel
Adelaide, SA
12.2002 - 06.2003
- Managed end-to-end recruitment for temporary and permanent placements.
- Conducted interviews, reference checks and candidate assessments.
- Matched candidates to client requirements and co-ordinated placements.
- Developed and maintained relationships with client base.
Customer Service Agent
Westaff / Qantas
Adelaide, SA
02.2002 - 12.2002
- Assisted customers with check-in, boarding procedures and travel enquiries at Adelaide Airport.
- Provided professional and efficient customer service to domestic and international customers.
- Managed customer documentation and baggage processing in accordance with airline procedures.
- Resolved customer concerns calmly while maintaining service standards during busy travel periods.
- Worked closely with airline staff to ensure efficient boarding and on-time departures.
International Flight Attendant
Ansett International
Sydney
07.1994 - 11.2001
- Attended to the safety and comfort of international customers in accordance with airline procedures.
- Worked collaboratively with cabin and flight crew to ensure safe and efficient flight operations.
- Communicated inclusively and effectively with customers from diverse cultural backgrounds.
- Responded calmly, professionally and efficiently to customer concerns and in-flight situations.
- Provided food and beverage service in-flight.
Customer Service Officer Reservations Sales Agent
Ansett Australia
08.1990 - 07.1994
- Delivered professional customer service assisting at check-in, boarding gate, and flight boarding and disembarkation.
- Handled customer concerns and resolved issues calmly and efficiently.
- Demonstrated strong attention to detail when processing phone reservations, and explaining flight schedules, fares and travel options.
- Worked in a fast paced environment while maintaining high service standards.
- AWARD: Recipient of a 'Reach Out Award for Excellence', an award recognising an outstanding level of customer service by Ansett employees.
Education
Responsible Service of Alcohol
RSA Online
Perth01-2020
Trampoline Sports Beginner Judge
Gymnastics Australia
Perth01-2017
Women's Gymnastics Beginner Judge
Gymnastics Australia
Perth01-2015
Education Assistant Program
Edith Cowan University
Perth01-2010
Cert IV - Assessment And Workplace Training
Network Training
Adelaide01-2003
Diploma in Counselling & Communication
ACAP - Aust. College of Applied Psychology
Sydney01-2002
Diploma of Management in Human Resource
ACAP - Aust, College of Applied Psychology
Sydney01-2002
Counselling And Conflict Management
CCWT - Centre For Community Welfare And Training
Sydney01-2001
Coaching On The Fly - Inflight Coaching & Training
Integro Australia
Melbourne01-1998
Passenger And Crew Welfare Team
Ansett Training And Development Services
Melbourne01-1997
Targeted Selection
Ansett Training And Development Services
Melbourne01-1995
Skills
- Excellent customer service skills
- Conflict Resolution and problem solving
- Positive attitude
- Empathy and understanding
- Ability to work independently or as part of a team
- Strong commitment to helping others
- Respectful of cultural, physical and emotional needs of others
- Maintain a high level of personal accountability
- Adaptable and honest
- Highly motivated and enthusiastic
- Lateral thinker
Timeline
Education Assistant - Special Needs
Quintilian School
01.2013 - 05.2024
Education Assistant
Subiaco and Rosalie Primary Schools
08.2011 - 04.2013
Receptionist/Accounts Payable
Hills Industries
07.2003 - 02.2005
Recruitment Consultant
Skilled Quest Personnel
12.2002 - 06.2003
Customer Service Agent
Westaff / Qantas
02.2002 - 12.2002
International Flight Attendant
Ansett International
07.1994 - 11.2001
Customer Service Officer Reservations Sales Agent
Ansett Australia
08.1990 - 07.1994
Responsible Service of Alcohol
RSA Online
Trampoline Sports Beginner Judge
Gymnastics Australia
Women's Gymnastics Beginner Judge
Gymnastics Australia
Education Assistant Program
Edith Cowan University
Cert IV - Assessment And Workplace Training
Network Training
Diploma in Counselling & Communication
ACAP - Aust. College of Applied Psychology
Diploma of Management in Human Resource
ACAP - Aust, College of Applied Psychology
Counselling And Conflict Management
CCWT - Centre For Community Welfare And Training
Coaching On The Fly - Inflight Coaching & Training
Integro Australia
Passenger And Crew Welfare Team
Ansett Training And Development Services
Targeted Selection
Ansett Training And Development Services