Summary
Overview
Work History
Education
Skills
Timeline
Generic

V P

Admin
Adelaide,SA

Summary

Proven track record in office administration and customer service, demonstrated at BigW through effective dispute resolution and fostering customer loyalty. Skilled in data entry and building interpersonal relationships, I excel in creating efficient, secure filing systems and enhancing client satisfaction. My approach has consistently resulted in positive outcomes and strengthened team dynamics.

Overview

14
14
years of professional experience

Work History

Administrative Assistant

RSB
01.2018 - 12.2018
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.

Childcare Assistant

Select Recruitment
01.2013 - 12.2014
  • Supervised free play and other activities to keep children safe.
  • Supervised outdoor playtime, ensuring safety while encouraging physical activity and exploration.
  • Ensured a safe and nurturing environment by maintaining clean and organized spaces for daily use.
  • Assisted with meal preparation and feeding to meet children's dietary needs.

Disability Support Teacher

St Ann's School
01.2010 - 02.2011
  • Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.


  • Implemented various instructional strategies including project-based learning, inquiry-based instruction, and authentic assessment methods to engage all learners effectively.
  • Delivered personalized educational, behavioural, and emotional support to individual students to enable positive learning outcomes.

Customer Service Representative

Big W
01.2005 - 12.2006
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Education

High School Diploma -

Cabra Dominican College
Cumberland Park, SA
12.2006

Certificate III - Child Care

TAFE SA - International Centre For Hospitality, Tourism, And Food Studies
Adelaide, SA
12.2015

Certificate III - Disability Studies

TAFE SA - International Centre For Hospitality, Tourism, And Food Studies
Adelaide, SA
12.2011

Certificate III - Business Education

TAFE SA - International Centre For Hospitality, Tourism, And Food Studies
Adelaide, SA
12.2010

Skills

  • Customer Service
  • Data Entry
  • Office Administration
  • File Organization
  • Active Listening
  • Critical Thinking
  • Friendly
  • Food Preparation
  • Collaborative Teamwork
  • Instructional support
  • Computer Skills
  • Calm and Patient Demeanour

Timeline

Administrative Assistant

RSB
01.2018 - 12.2018

Childcare Assistant

Select Recruitment
01.2013 - 12.2014

Disability Support Teacher

St Ann's School
01.2010 - 02.2011

Customer Service Representative

Big W
01.2005 - 12.2006

High School Diploma -

Cabra Dominican College

Certificate III - Child Care

TAFE SA - International Centre For Hospitality, Tourism, And Food Studies

Certificate III - Disability Studies

TAFE SA - International Centre For Hospitality, Tourism, And Food Studies

Certificate III - Business Education

TAFE SA - International Centre For Hospitality, Tourism, And Food Studies

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