VRAJRAJ RATHI

• Helped customers complete purchases, locate items, and join reward programs.

• Operated cash register for and credit card transactions with excellent accuracy levels. Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance, maintained secure cash drawers, promptly resolving discrepancies in daily totals. Collaborated with team members to achieve store sales goals and objectives.

• Contributed to The Good Guys brand and store experience through quality merchandising, in-store marketing and presentation while upselling wherever possible.

• Kept up to date on the commercial sales and followed up regularly on the web orders and incomplete sales.

• Went above and beyond to provide exceptional customer service by understanding their needs and wants and managing work tasks.

• Delivered effective store administration in line with standard procedures, including cash handling and banking integrity, tendering transactions, systems access, and data integrity while coaching new employees on administrative procedures, company policies and performance standards.

• Simultaneously handled emails, served customers, answered telephone queries, kept customers up to date with deliveries and managed inventory

• Contributed a lot to the overall extended warranty promotions, bringing in Telstra connects, selling AGL promotions.

• Trained in latitude finance and provided the customers with financing offers by promoting latitude