Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Vraj Shah

Brisbane,QLD

Summary

Dynamic Sales Representative with a proven track record at Optus Telecommunications, excelling in customer relations and upselling techniques. Achieved significant revenue growth by identifying high-potential accounts and implementing effective sales strategies. Skilled in negotiation and relationship building, consistently enhancing client satisfaction and loyalty through tailored solutions.


Experienced with relationship-building and driving sales growth through effective communication. Utilizes persuasive techniques to foster client trust and close deals. Track record of exceeding sales targets and contributing to team objectives.

Overview

9
9
years of professional experience

Work History

Sales Representative

Optus Telecommunications
09.2024 - Current
  • Provided feedback from customers to product development team, influencing future product enhancements.
  • Streamlined sales process, reducing time from lead to close.
  • Exceeded sales targets through effective planning and goal setting.
  • Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
  • Implemented CRM tools to track customer interactions and sales progress.
  • Built relationships with customers and community to promote long term business growth.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Contributed to team objectives in fast-paced environment.
  • Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.

Sales Representative

Vodafone
11.2022 - 08.2024
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Expanded customer base through cold calling, networking, and relationship building.
  • Increased sales revenue by identifying and targeting high-potential accounts.
  • Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
  • Achieved consistently high customer satisfaction ratings by tailoring solutions to individual needs.

Sales Associate

Telstra
06.2021 - 11.2022
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.

Sales Manager

AT&T
06.2019 - 01.2021
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Built long-lasting client relationships through excellent customer service and consistent followups.
  • Led a successful sales team by providing motivational coaching and performance-based incentives.
  • Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
  • Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
  • Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
  • Implemented CRM systems for better tracking of leads, improving follow-up processes and communication within the team.
  • Established metrics-driven sales culture, setting clear performance indicators and regularly reviewing progress.

Sales Representative

Optus Telecommunications
03.2016 - 04.2019
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Expanded customer base through cold calling, networking, and relationship building.
  • Increased sales revenue by identifying and targeting high-potential accounts.
  • Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.

Education

Bachelors of Engineering (Honours) - Electrical Engineering

Monash University
Clayton, VIC
11-2018

Skills

  • Customer service
  • Customer relations
  • Customer relationship building
  • Interpersonal communication skills
  • Product and service knowledge
  • Sales closing
  • Relationship building
  • Upselling and cross selling
  • Objection handling
  • Sales consultation
  • Customer retention
  • Negotiation tactics

Languages

English
Native or Bilingual
Hindi
Professional Working
Gujarati
Professional Working
Spanish
Professional Working

Timeline

Sales Representative

Optus Telecommunications
09.2024 - Current

Sales Representative

Vodafone
11.2022 - 08.2024

Sales Associate

Telstra
06.2021 - 11.2022

Sales Manager

AT&T
06.2019 - 01.2021

Sales Representative

Optus Telecommunications
03.2016 - 04.2019

Bachelors of Engineering (Honours) - Electrical Engineering

Monash University

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Vraj Shah