Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Vrettoula (Toula) Chirva

Hallidays Point

Summary

Accomplished Care Manager and Service Coordinator with a proven track record at Homeinstead Grace and Ease, enhancing patient care through effective care planning and service coordination. Skilled in clinical documentation and critical thinking, I've significantly improved care quality assessments and patient satisfaction. Expert in fostering strong relationships with healthcare professionals and clients, ensuring seamless care delivery and superior service experiences.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

25
25
years of professional experience
1
1
Certification

Work History

Care Manager

Homeinstead Grace and Ease
07.2022 - Current
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Educated clients and families on community resources, treatment options and health care services to better manage conditions.
  • Developed strong rapport with patients and families through empathetic listening and compassionate communication techniques.
  • Assessed clients and developed plans to meet needs.
  • Communicated with healthcare providers to facilitate continuity of care.
  • Maintained detailed records in compliance with agency standards and regulations.
  • Served as a liaison between patients, families, physicians, insurance providers, and other healthcare professionals for seamless care coordination efforts.
  • Enhanced patient care by developing and implementing individualized care plans.
  • Communicated with patients, ensuring that medical information was kept private.
  • Ordered all pharmacy supplies and kept check on inventory levels.

Service Cordinator

Australian Unity
01.2000 - 01.2016
  • Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
  • Managed a high volume of client requests, ensuring timely and effective service delivery.
  • Maintained accurate records of all service activities, facilitating smooth communication between clients and technicians.
  • Resolved customer complaints and issues to drive satisfaction and loyalty.
  • Communicated with clients and service providers to provide updates on work progress.
  • Collected, arranged, and input information into database system.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.

Education

Cert IV Community Service

TAFE NSW
NSW
01-2002

Skills

  • Care planning
  • Case assessments
  • Clinical documentation
  • Service coordination
  • Quality improvement
  • ADL support
  • Care quality assessments
  • Critical thinking

Certification

Cert IV in Business Administration and Case Management

Cert IV in Training and Development

Timeline

Care Manager

Homeinstead Grace and Ease
07.2022 - Current

Service Cordinator

Australian Unity
01.2000 - 01.2016

Cert IV Community Service

TAFE NSW
Vrettoula (Toula) Chirva