Dedicated student with strong analytical and critical thinking skills, detail-oriented, excelling academically, eager to apply knowledge in real-world challenges across various sectors.
Overview
2
years of professional experience
1
Certification
Work History
BP
South Melbourne, Victoria
Customer Service Associate
10.2024 - Current
Job overview
Delivered exceptional customer service by assisting customers daily, ensuring a positive shopping experience.
Managed cash transactions efficiently, handling point-of-sale operations and balancing registers with 100% accuracy.
Replenished inventory and maintained store cleanliness to enhance the overall store presentation and optimize customer satisfaction.
Collaborated with team members to ensure a well-stocked and organized store, leading to improved customer flow and reduced wait times.
Handled product displays and promotions, contributing to a 10% increase in impulse purchases during key campaigns.
Malesco Wine Broker
Melbourne, Australia
Trade Desk Coordinator & Assistant
06.2023 - Current
Job overview
Mastered Microsoft Excel and Access, enhancing data management and reporting for business efficiency.
Optimized document management and office workflows, excelling in administrative tasks.
Strengthened client relationships through effective communication, improving satisfaction, and partnerships.
Led wine trading operations, negotiating with global stakeholders.
Created client-facing materials and social media content to boost brand engagement.
Tobaconist
St. Kilda, Victoria
Customer Service Associate
05.2023 - 07.2024
Job overview
Independently managed daily operations, ensuring efficient store functioning and maintaining high customer satisfaction.
Trained new employees on store protocols, customer service standards, and inventory management.
Maintained cleanliness and organization of the store to create a welcoming shopping environment.
Regularly restocked products to keep displays fresh and ensure consistent product availability.
Operated the Point of Sale (POS) system for accurate transaction processing and daily sales reporting.
Amazon
Delhi, Victoria
Paralegal
08.2023 - 12.2023
Job overview
Conducted research on relevant laws, regulations, judicial decisions, and legal articles.
Maintained client files according to established protocols.
Collaborated with attorneys in all stages of litigation process.
Participated in mediation sessions by preparing necessary materials and taking notes during meetings.