Vruddhi Shah
Launceston,TAS
Summary
Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offering honed competencies in data-entry, database management and scheduling.
Overview
23
23
years of professional experience
Work History
Senior Administrator
Prospect Medical Center
06.2023 - Current
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Kept office operations running smoothly by providing effective leadership and administrative skills.
- Identified issues, analyzed information and provided solutions to problems.
- Responded to, researched and resolved issues from internal staff, external departments and customers.
- Integrated office resources into daily department functions to facilitate improvements to admin.
- Managed quality and accuracy of documents, and coordinated movements between different personnel and departments.
- Delegated tasks, monitored compliance and implemented performance improvement plans.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Troubleshot employee concerns and recommended corrective actions to resolve issues.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Organized and detail-oriented with a strong work ethic.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Paid attention to detail while completing assignments.
- Developed and maintained courteous and effective working relationships.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Cultivated interpersonal skills by building positive relationships with others.
Medical Administrator, Incharge
Prospect Medical Centre
04.2022 - Current
- Led diverse team of medical and administrative professionals in day-to-day clinic activities such as patient care, new business development and patient relations.
- Improved patient outcomes and delivery of care through improved clinical quality processes.
- Trained and supervised medical admin staff, to facilitate current and future smooth running of practice.
- Reviewed medical records for completeness and filed records in alphabetic and numeric order.
- Input data into computer programs and filing systems.
- Utilized BP to manage and confirm patient data, such as insurance, demographic and medical history information.
- Arrange Home Medicine Review Report for patient
- Communicated effectively with staff, patients and insurance companies by email and telephone.
- Post, email and fax billings to medical insurance providers.
- Maintained accuracy, completeness and security for medical records and health information.
- Confirmed consistent and accurate medical record-keeping practices.
- Ordered medical and laboratory supplies and equipment.
- Entered and scanned patient history, current medical conditions and medications into BP.
Medical Receptionist/Administrator
Prospect Medical Centre
03.2021 - Current
- Computerized office activities, maintained customer communications and tracked records through delivery. Proficient in use of keyboard.
- Screened and transferred incoming calls, took down messages and transmitted information and documents to internal personnel.
- Proper understanding of medical terminology
- Experience in management of emergencies, handling complains, medicare item numbers, basic infection control, safe handling and disposal of medical waste.
- Completed forms and reports to facilitate admission or transfer.
- Generated reports to suggest corrective actions and process improvements.
- Adapted to workflow changes and implemented continuous process improvements to overcome obstacles.
- Managed agendas and calendars, boosting productivity and improving organizational initiatives.
- Studied processes, implemented cost reductions and developed reporting procedures to maintain administrative workflow.
- Aided colleagues, managers and customers through regular communication and assistance.
- Maintained personnel records and updated internal databases to support document management.
- Leveraged bookkeeping software and automated processes to reduce errors.
- Actively participating in work health and safety processes.
Administrative Assistant
Launceston General Hospital
04.2021 - 07.2021
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Maintained and updated patient records for accurate, current medical histories.
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
- Performed various administrative tasks by filing, copying and faxing documents.
Medical Receptionist/administrator
Launceston Medical Centre
03.2020 - 05.2021
- Completed skilled administrative work to support all office staff and operational requirements.
- Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
- Proper understanding of medical terminology.
- Used computer programs and registration systems to schedule patients for routine and complex procedures. Proficient in use of keyboard.
- Experience in management of emergencies, handling complaints, medicare item numbers, basic infection control, safe handling and disposal of medical waste.
- Carefully transcribed phone messages and relayed to appropriate personnel within couple of minutes of each call.
- Remained aware of provider schedules and scope of practice on evolving basis to organize and schedule appropriate care.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Promptly answered multi-line phone system and greeted callers enthusiastically.
- Scheduled appointments for doctor visits and procedures using desktop calendar software.
- Scheduled, rescheduled and handled cancelled appointments for patients.
- Used computerized data management systems to organize immense datasets and coordinate care details for large patient bases.
- Responded to correspondence from insurance companies to verify patient's coverage.
- Organized paperwork such as charts and reports for office and patient needs.
Customer Service Cashier
Coles
07.2018 - 06.2020
- Counted money in drawers at beginning and end of each shift to ensure amounts were correct.
- Educated customers on promotions to enhance sales.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Maintained reports of transactions and greeted customers when entering and leaving establishment.
- Maintained customer satisfaction while handling all product returns quickly and professionally.
- Counted cash in register drawer at beginning and end of shift.
- Handled numerous daily credit and cash transactions for customers with accuracy and speed.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Used POS system to enter orders, process payments, and issue receipts.
- Assisted customers with locating and choosing merchandise in any store department.
- Answered questions about store policies and concerns to support positive customer experiences.
Customer Service Cashier
Woolworths Supermarket
07.2006 - 03.2008
- Counted money in drawers at beginning and end of each shift to ensure amounts were correct.
- Educated customers on promotions to enhance sales.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Maintained reports of transactions and greeted customers when entering and leaving establishment.
- Maintained customer satisfaction while handling all product returns quickly and professionally.
- Counted cash in register drawer at beginning and end of shift.
- Handled numerous daily credit and cash transactions for customers with accuracy and speed.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Used POS system to enter orders, process payments, and issue receipts.
- Assisted customers by answering questions and fulfilling requests.
- Answered questions about store policies and concerns to support positive customer experiences.
Administrative Assistant
Earthlink (IND) Study Centre.
01.2001 - 03.2005
- Provided logistical support for programs, meetings and events, including room reservations, agenda preparation and calendar maintenance.
- Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
- Composed internal memos and external correspondence for senior management and reviewed all documentation to eliminate errors.
- Performed general office duties, including answering multi-line phones, routing calls and messages and greeting visitors.
- Scheduled office meetings and client appointments for senior mangers.
- Drafted professional business memos, letters and marketing copy to support business objectives and growth.
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
- Created PowerPoint presentations for business development purposes.
- Welcomed office visitors warmly and alerted staff to arrivals of scheduled appointments.
- Handed client correspondence and tracked records to foster office efficiency.
Education
Medical Receptionist - Medical Reception
Australian Medical Associations
Perth, WA07.2019
BBA - Business Administration And Management
L.J. Institution Of Business Administration
Ahmedabad, Gujarat, India.05.2004
Skills
- Advance computer knowledge
- Accurate data entry ( 65 words per minute)
- Proficient in office management
- Excellent communication
- Retail merchandising
- Cash register operations
- Basic math skills
- Multi-tasking ability
- Customer assistance
- Medical office administration
- Appointment Scheduling
- Medical Records Management
Visa Status
Australian Citizen
Qualifications, Registrations and licenses
Police Check Certificate.
I already have police check certificate with me.
Work with Vulnerable People (Tasmania).
I am eligible for registration to Work with Vulnerable People (Tasmania).
CPR training and certificate
I have completed my CPR training and also acquired certificate for that.
First aid qualifications.
I am willing to attend the first aid certificate course.
References
Will provide professional and personal references upon request.
Timeline
Senior Administrator
Prospect Medical Center
06.2023 - Current
Medical Administrator, Incharge
Prospect Medical Centre
04.2022 - Current
Administrative Assistant
Launceston General Hospital
04.2021 - 07.2021
Medical Receptionist/Administrator
Prospect Medical Centre
03.2021 - Current
Medical Receptionist/administrator
Launceston Medical Centre
03.2020 - 05.2021
Customer Service Cashier
Coles
07.2018 - 06.2020
Customer Service Cashier
Woolworths Supermarket
07.2006 - 03.2008
Administrative Assistant
Earthlink (IND) Study Centre.
01.2001 - 03.2005
Medical Receptionist - Medical Reception
Australian Medical Associations
BBA - Business Administration And Management
L.J. Institution Of Business Administration
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