Vrunda Karmarkar
Epping,NSW
Summary
Organized Delivery Manager with 15+ years of experience in Oracle E-Business Suite. Committed to day-to-day efficiency and supervising multiple teams. Proficient in driving sales and increasing customer engagement with hands-on approach at each stage. Trains, mentors and motivates staff for maximum performance.
Overview
16
16
years of professional experience
Work History
Manager
Accenture Solutions Pvt. Ltd
01.2021 - Current
- Maximized performance by monitoring daily activities and mentoring team members.
- Developed and maintained relationships with customers and suppliers through account development.
- Client delivery lead for over 10 customers managing overall project delivery and performance reporting
- Analyzed customer service data to identify trends, identify solutions and improve customer experience.
- Managed EPM specialist team to provide technical assistance and customer service.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Assisted senior-level personnel working in marketing and sales capacities.
EPM Technical Consultant
Mastek
08.2020 - 01.2021
- Investigated system issues and implemented resolutions to reduce downtime.
- Assessed business requirements to create focused solutions.
- Improved systems with addition of new features and infrastructure.
- Recommended technology upgrades to improve client security.
- Monitored employee tasks to gauge business functions and inefficiencies.
- Analyzed client business processes to propose optimal software applications for unique requirements.
- Developed technical requirement documentation for new software products.
- Communicated and explained business requirements to team members to understand and implement functional demands.
Associate Manager
Accenture Technology Solutions
08.2018 - 06.2020
- Managed implementation of new technological improvements resulting in increased efficiency.
- Developed suggestions for technical process improvements to optimize resources.
- Guided, coached and lead project teams, delegating tasks and evaluating performance and progression of project pace.
- Communicated project status, delivering audience messages and change management with clients.
- Liaised between business and technology units to manage delivery schedules for applications.
- Enhanced and reconstructed EPM solutioning to increase efficiency.
Senior Consultant
PricewaterhouseCoopers
08.2017 - 08.2018
- Worked as a technical consultant for PBCS implementation of a planning solution for a Pharmaceutical Company
- Requirement gathering as well as solution designing as part of key responsibilities
- Installation and configuration of PBCS instance and preparing metadata, business flows etc
- Worked with junior team members for conducting design & code reviews
Senior Associate
Cognizant Technology Solutions Pvt Ltd
09.2014 - 08.2017
- Development and enhancement of existing outlines, business rules
- Primary delivery on Hyperion Planning on premise and Essbase functionalities
- Handled project management activities of updating status for client calls and taking new requirements
- Development of new calculation scripts using Calc Manager in EPMA structure
- Create reports and progress reports on a weekly basis to present to the client
- Worked on ODI, Hyperion Essbase for supporting existing application hierarchy and adhoc enhancement requests
Package Solution Consultant
IBM India Pvt. Ltd
07.2010 - 09.2014
- Onsite experience of 4 months (London, UK) for transitioning and take over from existing contractor
- Development Experience – Responsible for creating ASO and BSO cubes/applications, web reports , creation of report scripts, web forms, calculation scripts and optimization
- Successful runs post the take over with no issues in the regular support and maintenance of the Essbase tasks
Assistant System Engineer
Tata Consultancy Services Pvt Ltd
09.2007 - 07.2010
Education
Bachelor of Engineering - Computer Science
Rajiv Gandhi Technical University
Oracle Enterprise Planning & Budgeting Cloud Service -
2019
Anaplan Level 1 -
2018
ITIL V3 Practitioner -
2018
Skills
- Oracle EPM Suite
- Customer Relationship Management
- Project Management
- Account Management and Updating
- Managing Operations and Efficiency
- Coaching and Mentoring
- Cross-Functional Team Management
- Performance Tracking and Evaluations
Accomplishments
- Achieved 70% optimization on Enterprise applications by fine tuning business processes and system performance
- Multiple client appreciations for excellent management and board level reporting
- Conducted EPM webcasts for 200+ audience delivering new monthly release features
Timeline
Manager
Accenture Solutions Pvt. Ltd
01.2021 - Current
EPM Technical Consultant
Mastek
08.2020 - 01.2021
Associate Manager
Accenture Technology Solutions
08.2018 - 06.2020
Senior Consultant
PricewaterhouseCoopers
08.2017 - 08.2018
Senior Associate
Cognizant Technology Solutions Pvt Ltd
09.2014 - 08.2017
Package Solution Consultant
IBM India Pvt. Ltd
07.2010 - 09.2014
Assistant System Engineer
Tata Consultancy Services Pvt Ltd
09.2007 - 07.2010
Bachelor of Engineering - Computer Science
Rajiv Gandhi Technical University
Oracle Enterprise Planning & Budgeting Cloud Service -
Anaplan Level 1 -
ITIL V3 Practitioner -
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