Vu Phan
Tempe,NSW
Summary
Hospitality and Gaming employee with more than 20 year experience seeking for a full-time position that offers professional challenges utilizing customer service skill, communication skill, interpersonal skills and problem-solving skills.
Overview
22
22
years of professional experience
Work History
Table Games Dealer
The Star Casino
PYRMONT, New South Wales
12.2008 - Current
- Welcomed customers and established immediate rapport to encourage gameplay.
- Prepared players to join games by explaining rules and exchanging money for chips.
- Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation.
- Applied standard or special rules to games based on pre-agreed game rules.
- Maintained fast game pace by handling chips, cards, money and gaming equipment efficiently.
- Maintained rules for games and identified instances of cheating, notifying security team.
Night Auditor, Receptionist and Operator
Swissotel Sydney
Sydney, NSW
06.2000 - 12.2008
- Investigated auditing discrepancies by reconciling cash drop and credit card transactions.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Answered central telephone system and directed calls accordingly.
- Called guests requiring wake-up calls within two minutes of scheduled call, constantly maintaining positive and welcoming.
- Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for day crew.
- Managed multiple tasks and met time-sensitive deadlines.
Education
Master of Accounting - Accounting
Central Queensland University
Sydney, NSW05.2007
Diploma - Hospitality Administration And Management
Holmes Colleges
Sydney, NSW04.2001
Skills
- Excellent Communication
- Customer Services
- Support Services
- Customer Complaint Resolution
Additional Information
First Aid Certificate
Full NSW Driver Licence
Covid Vaccine Certificate
MS Office
Touch Typing (45 wpm)
Timeline
Table Games Dealer
The Star Casino
12.2008 - Current
Night Auditor, Receptionist and Operator
Swissotel Sydney
06.2000 - 12.2008
Master of Accounting - Accounting
Central Queensland University
Diploma - Hospitality Administration And Management
Holmes Colleges
Similar Profiles
Kaylah ByersKaylah Byers
Restaurant Supervisor at The Star CasinoRestaurant Supervisor at The Star Casino
Joanna LinJoanna Lin
Casino Dealer at The Star CasinoCasino Dealer at The Star Casino
Noeleen BoveyNoeleen Bovey
Steward Supervisor at The Star CasinoSteward Supervisor at The Star Casino