Vu Duong Chi Nguyen
Melbourne,VIC
Summary
Professional retail expert prepared for delivering exceptional customer service and driving sales. Proven experience in inventory management, customer engagement, and merchandising. Strong focus on team collaboration and adapting to changing needs. Reliable, results-driven, with excellent communication and problem-solving skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Barista/Retail Sales Associate
Krispy Kreme
06.2024 - Current
- Tracked inventory levels throughout the day and restocked items as needed.
- Kept informed about new products arriving at the store on a regular basis.
- Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.
- Promoted special offers and discounts to encourage additional purchases.
- Assisted customers in product selection, enhancing overall shopping experience.
- Processed transactions efficiently using point-of-sale systems, ensuring customer satisfaction.
- Trained new associates on company policies, product knowledge, and customer service standards.
Cosmetic Consultant
Kim Bao Cosmetics
01.2022 - 12.2022
- Provided information to customers on upcoming promotions, activities and events.
- Processed transactions accurately and efficiently using a point-of-sale system, handling cash and credit card payments.
- Provided excellent customer service by assisting customers with their needs and addressing any inquiries or concerns.
- Kept accurate records of sales data and generated weekly reports for management review.
- Cleaned shelves, counters and tables to maintain organized store.
FOH Team Member
Hungry Jack's
10.2021 - 12.2022
- Handled customer complaints in a professional manner while providing solutions in order to maintain customer satisfaction levels.
- Communicated effectively with other team members to ensure smooth operation of restaurant activities.
- Utilised point-of-sale system to process transactions accurately and efficiently.
- Restocked supplies such as cups, lids, straws, syrups and other beverage ingredients.
- Developed a working knowledge of different types of coffees and teas available in the shop.
Education
Bachelor of Arts - 2D Animation
Collars
Melbourne, VIC12-2025
High School Diploma -
The University Highschool
Melbourne, VIC11-2023
Skills
- Customer service
- Teamwork
- Time management
- Customer assistance
- Customer engagement
- Reliability and punctuality
- Friendly and outgoing
- Flexible schedule
- Product knowledge
- Store maintenance
- Brand representation
- Upselling strategies
Certification
- RSA (Responsible Service of Alcohol) Certificate
Languages
English
Native or Bilingual
Vietnamese
Native/ Bilingual
Interests
- Fashion
- Drawing and Painting
- I enjoy sketching and drawing, which helps improve my creativity and attention to detail
Address
402-408 Latrobe Street, VIC 3000
Availability (Full Day)
Monday, Tuesday, Wednesdays, Thursday, Friday, Saturday, Sunday
Timeline
Barista/Retail Sales Associate
Krispy Kreme
06.2024 - Current
Cosmetic Consultant
Kim Bao Cosmetics
01.2022 - 12.2022
FOH Team Member
Hungry Jack's
10.2021 - 12.2022
High School Diploma -
The University Highschool
Bachelor of Arts - 2D Animation
Collars