Vui Kee Castle
Footscray,VIC
Summary
Friendly Customer Service Representative ready to resolve any problem. Troubleshoots technical issues and educates on logistics and policies, allowing for customer satisfaction without unnecessary escalation of support calls. Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.
Overview
15
15
years of professional experience
Work History
Supervisor
Omi Group
05.2023 - Current
- Led teams through onboarding process for swift integration into daily operations
- Monitored numerous employee activities and assigned tasks to cover demand
- Delivered high quality training for new team members
- Provided technical guidance and interpreted policies and procedures to assist employees in performing functional tasks.
Quality Control Inspector
Makmur Enterprises Pty Ltd
01.2022 - Current
- Created quality control plans based on project-specific technical documentation and requirements
- Defined and documented acceptance, rejection and rework requirements
- Reduced production errors with thorough inspections and tests of supply materials
- Observed safety protocols and implemented precautionary procedures to correct problems.
Customer Service Representative
Maybank Berhad
12.2014 - 09.2017
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Administrative Assistant
Maxland Sdn Bhd
05.2013 - 11.2014
- Supported workflow of daily administrative tasks to achieve targets and deadlines
- Entered information onto digital systems to maintain data quality and accuracy
- Directed calls based on query type to streamline support
- Updated databases and spreadsheets regularly to track progress.
Purchasing Assistant
Teck Guan
02.2009 - 08.2012
- Enhanced structures by studying sales records and current inventory levels to better understand needs
- Maintained thorough digital records of purchased items, costs and product performance
- Met inventory requirements by negotiating contracts with favorable pricing and delivery schedules
- Identified reasonable prices for goods based on proposal analyses and financial reports.
Education
Diploma of Information Technology -
Global Business College of Australia (GBCA)
Melbourne, VIC05.2019
Skills
- Business Development
- Strategic Planning
- Staff Management
- Operations Management
Visa
Partner Visa 820
References
References Available Upon Request
Languages
Chinese (Cantonese)
Full Professional
Chinese (Mandarin)
Full Professional
English
Full Professional
Malay
Full Professional
Timeline
Supervisor
Omi Group
05.2023 - Current
Quality Control Inspector
Makmur Enterprises Pty Ltd
01.2022 - Current
Customer Service Representative
Maybank Berhad
12.2014 - 09.2017
Administrative Assistant
Maxland Sdn Bhd
05.2013 - 11.2014
Purchasing Assistant
Teck Guan
02.2009 - 08.2012
Diploma of Information Technology -
Global Business College of Australia (GBCA)
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