Vu Khuyen Pham (Kate)
Summary
Energetic and compassionate professional with excellent communication and teamwork skills. Demonstrates a strong understanding of community support initiatives and event coordination. Passionate about making a meaningful difference by providing person-centered support, respecting the dignity of risk, and empowering youth, mothers, children, and individuals living with challenging conditions based on their unique and evolving needs. Recognized for strong interpersonal skills and experience in working with diverse multicultural communities.
Overview
14
14
years of professional experience
Work History
Volunteer
Perth Children's Hospital
09.2024 - Current
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Represented organization positively and professionally while providing community with much-needed services.
- Mentored new volunteers, fostering a supportive and inclusive team environment.
- Enhanced visitor experience by delivering warm and informative welcomes, addressing their needs promptly, and providing tailored support.
- Maintained confidentiality and adhered to organizational policies and procedures.
FOH and Barista
Coffee Quarter
11.2023 - 10.2024
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanour and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Cleaned counters, machines, utensils, and seating areas daily.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
Cake artist/ Decorator
La Bella Sweet
11.2020 - 08.2024
- Designed custom artwork for clients, meeting their creative vision and ensuring satisfaction with the final product.
- Consulted with clients to discuss commission ideas and style preferences to create mutually agreeable project parameters.
- Mentored junior artists in studio, providing guidance on technical skills and professional development.
- Utilized social media platforms proactively to promote personal brand awareness while engaging with potential clients or collaborators regularly.
- Contributed to creative process through original ideas and inspiration.
FOH and BOH
Canteen
02.2023 - 11.2023
- Company Overview: Churchland Senior High-school (2,500 students)
- Over the counter cash/ EFTPOS register sales with students and other school staffs during break times
- Help and recommend items to students and other school staffs based on their needs and interests
- Preparation and cooking in a large number of menu items such as wrap, sandwiches, pizzas, burgers, hot foods, salads, mousse and light meals
- Maintain food quality as well as hygiene practice
- Maintain full stocks well presented on shelves and fridges
- Counting and monitoring stocks
- Churchland Senior High-school (2,500 students)
Front of House and Pastry Cook
The Chubby Boy
04.2021 - 06.2021
- Brewing coffee and make other drinks
- Preparation and cooking of all breakfast menu items
- Bake cakes, sliced cakes, macaroons, cookies, …
- Perform regular stocktake and ordering
Front of House and Pastry Cook
The Coffee Club
04.2021 - 06.2021
- Run foods and drinks
- Preparation and cooking of all breakfast menu items such as wraps, sandwiches, breakfasts, salads, and light meals
- Maintain food quality as well as hygiene practice among staff
- Perform regular stocktake and ordering
Café- All-rounder and Short order Cook
Tickle My Bean café
03.2016 - 01.2021
- Company Overview: Perth
- Make coffee and other drinks
- In charge of running a commercial kitchen for a café
- Preparation and cooking of all menu items such as wraps, sandwiches, breakfasts, salads and light meals
- Maintain food quality as well as hygiene practice among staffs
- Perform regular stocktake and ordering
- Train new staff and make sure that they can fit in with the current team smoothly
- Perth
Franchisee
Calendar Club Australia
11.2015 - 01.2016
- In charge of setting up and running a retail shop
- Assist customers in finding or selecting items as well as providing recommendations
- Maintain accurate and attractive placement of products to maximize sales
- Provide excellent customer service, was awarded the “Store of the year” title
Front of House staff
Saigon Star restaurant
06.2015 - 11.2015
- Company Overview: Darwin
- Greet and provide table services for dine-in customers
- Ensure the dining area is always up to presentable standard in terms of cleanliness and tidiness
- Handle till as well as managing duty when required
- Darwin
Nursing Assistant
Aegis Aged Care
06.2014 - 06.2015
- Increased patient engagement by providing emotional support, companionship, and encouragement during challenging times.
- Promoted a safe and clean environment by maintaining strict adherence to infection control protocols and sanitation standards.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Proactively identified changes in patient condition or behaviour, alerting appropriate healthcare personnel for prompt intervention when necessary.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Participated in regular staff meetings to discuss emerging issues within the unit, contributing ideas for quality improvement initiatives.
- Identified and reported unsafe situations to maintain adherence to safety protocols.
- Documented care actions by completing records and logs in medical software system.
Nursing Assistant
Hellenic Community Aged Care
01.2011 - 06.2014
- Increased patient engagement by providing emotional support, companionship, and encouragement during challenging times.
- Promoted a safe and clean environment by maintaining strict adherence to infection control protocols and sanitation standards.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Proactively identified changes in patient condition or behaviour, alerting appropriate healthcare personnel for prompt intervention when necessary.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Participated in regular staff meetings to discuss emerging issues within the unit, contributing ideas for quality improvement initiatives.
- Identified and reported unsafe situations to maintain adherence to safety protocols.
- Documented care actions by completing records and logs in medical software system.
Education
Certificate 3 - Aged Care
North Metro Tafe
Certificate 4 - Health Science
North Metro Tafe
Diploma - Health Science
PIBT Perth
Diploma - Community Services
Industry Skills Training
10-2024
Skills
- Positive attitude
- Teamwork and collaboration
- Organized and efficient
- Problem-solving
- Attention to detail
- Youth mentoring
- Active listening
- Relationship building
- Complaint handling
- Patient confidentiality
- Appointment scheduling
- Empathy and patience
Current
NDIS Worker Screening Check
Working with Children Check Card
Driver’s Licence
Fully vaccinated
Timeline
Volunteer
Perth Children's Hospital
09.2024 - Current
FOH and Barista
Coffee Quarter
11.2023 - 10.2024
FOH and BOH
Canteen
02.2023 - 11.2023
Front of House and Pastry Cook
The Chubby Boy
04.2021 - 06.2021
Front of House and Pastry Cook
The Coffee Club
04.2021 - 06.2021
Cake artist/ Decorator
La Bella Sweet
11.2020 - 08.2024
Café- All-rounder and Short order Cook
Tickle My Bean café
03.2016 - 01.2021
Franchisee
Calendar Club Australia
11.2015 - 01.2016
Front of House staff
Saigon Star restaurant
06.2015 - 11.2015
Nursing Assistant
Aegis Aged Care
06.2014 - 06.2015
Nursing Assistant
Hellenic Community Aged Care
01.2011 - 06.2014
Certificate 4 - Health Science
North Metro Tafe
Diploma - Health Science
PIBT Perth
Certificate 3 - Aged Care
North Metro Tafe
Diploma - Community Services
Industry Skills Training
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