Summary
Overview
Work History
Education
Skills
Additional Information
Key Achievements
Timeline
Generic

Vuong Thao Linh (Jenny) Ma

Retail Assistant
Brunswick West

Summary

Dynamic and versatile professional with 4+ years of diverse experience across marketing, retail leadership, and hospitality sectors in Melbourne. Currently excelling as Marketing Executive at Vision First Consulting Group while serving as Team Leader at Chemist Warehouse Midtown Plaza, demonstrating exceptional ability to balance multiple roles and deliver outstanding results. Pursuing Graduate Diploma of Early Childhood Education at Swinburne University, combining practical work experience with academic excellence. Bilingual professional (English/Vietnamese) with proven expertise in content creation, social media marketing, team leadership, and customer service excellence.

Overview

5
5
years of professional experience
2
2
Languages

Work History

Marketing Executive

Vision First Consulting Group
08.2024 - Current
  • Develop and execute comprehensive social media marketing strategies for Australian immigration consulting services, targeting onshore and offshore markets
  • Create compelling content including client success stories, visa approval announcements, and educational posts about Australian immigration pathways
  • Manage social media campaigns across Facebook, TikTok, and other platforms, focusing on visa subclasses 485, 500, and 600
  • Write professional Vietnamese and English content for client-facing communications and congratulatory posts
  • Collaborate with immigration consultants to translate complex visa processes into accessible marketing content
  • Produce lifestyle and educational content for international students and visa holders in Melbourne
  • Maintain brand consistency while adapting content tone to suit different platforms and target audiences
  • Planned and executed events and marketing programs to increase qualified leads.
  • Collaborated closely with sales teams to ensure alignment between promotional activities and revenue goals.

Pharmacy Assistant ( Team Leader )

Chemist Warehouse Midtown Plaza
07.2023 - Current
  • Lead and supervise a diverse team of 8-12 retail staff across multiple shifts in high-volume CBD location
  • Implemented new staff training protocols and improving team productivity
  • Managed daily operations including inventory control and customer service standards
  • Coordinated staff schedules and workload distribution to ensure optimal store coverage during peak periods
  • Maintained compliance with pharmaceutical regulations and workplace safety standards
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.

Waitstaff

Pelicana Chicken
03.2021 - 12.2022
  • Delivered exceptional customer service in fast-paced, high-volume restaurant environment serving 150+ covers daily
  • Collaborated effectively with kitchen and front-of-house teams to ensure smooth service operations
  • Handled cash transactions, managed table reservations, and processed customer orders accurately
  • Developed cultural competency skills serving diverse international clientele
  • Supported training of new staff members and contributed to positive team culture
  • Maintained detailed knowledge of menu items and provided recommendations to enhance customer experience

Education

Graduate Diploma - Early Childhood Education

Swinburne University of Technology
11-2025

Bachelor of Science - Applied Mathematics

Swinburne University of Technology
Melbourne, VIC
04.2001 -

Skills

  • Customer Service Excellence - Delivered exceptional service across healthcare, marketing, and hospitality environments with cultural sensitivity
  • Communication & Interpersonal Skills - Bilingual professional communication (English/Vietnamese) with proven stakeholder engagement
  • Team Leadership & Collaboration - Led diverse teams, implemented training protocols, and coordinated cross-functional operations
  • Problem-Solving & Adaptability - Resolved complex issues across multiple industries while maintaining service quality standards
  • Attention to Detail & Accuracy - Maintained 99% accuracy in pharmacy operations, content creation, and order processing
  • Cultural Competency - Successfully served diverse clientele and created multicultural marketing content

Additional Information

  • Visa Status: Temporary Graduate visa (subclass 485) – Full work rights in Australia
  • Availability: Flexible scheduling including weekends, evenings, and public holidays
  • Location: Melbourne CBD and surrounding areas, reliable transport access

Key Achievements

  • Successfully balanced dual professional roles while maintaining full-time university studies
  • Developed targeted marketing content that effectively communicated complex immigration processes to diverse audiences
  • Promoted to Team Leader within 18 months of employment at Chemist Warehouse
  • Created comprehensive social media content strategy for immigration consulting services
  • Maintained zero workplace incidents and full compliance with retail safety regulations
  • Achieved 98% accuracy in cash handling and inventory management over 2+ years
  • Demonstrated exceptional time management skills balancing marketing, retail leadership, and academic commitments

Timeline

Marketing Executive

Vision First Consulting Group
08.2024 - Current

Pharmacy Assistant ( Team Leader )

Chemist Warehouse Midtown Plaza
07.2023 - Current

Waitstaff

Pelicana Chicken
03.2021 - 12.2022

Bachelor of Science - Applied Mathematics

Swinburne University of Technology
04.2001 -

Graduate Diploma - Early Childhood Education

Swinburne University of Technology

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Vuong Thao Linh (Jenny) MaRetail Assistant