Alexa Le
Adelaide,South Australia
Summary
Dynamic and dedicated professional with a strong background in customer service at KFC, excelling in high-pressure environments. Proven ability to enhance guest experiences through effective communication and conflict resolution. Skilled in point-of-sale operations and team collaboration, consistently ensuring order accuracy and a welcoming atmosphere. Passionate about fostering positive interactions and community engagement.
Offering friendly and professional demeanor, with willingness to learn and grow in hospitality environment. Brings ability to quickly grasp restaurant operations and deliver high-quality service. Ready to use and develop strong communication and multitasking skills in waitress role.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Waitress
KFC
07.2025 - 11.2025
- Provided excellent customer service to enhance dining experience.
- Operated point-of-sale system efficiently for accurate order processing.
- Assisted in maintaining cleanliness and organization of dining area.
- Collaborated with team members to ensure timely food delivery.
- Handled customer inquiries and resolved issues promptly for satisfaction.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Collaborated with team members to consistently provide efficient service during peak hours.
Library Student Assistant
Le Quy Don High School for the Gifted, Southern Nha Trang
09.2023 - 05.2025
- Assisted patrons with locating library materials and utilizing resources effectively.
- Processed library materials for circulation, ensuring accurate cataloging and organization.
- Supported staff in maintaining a welcoming and efficient library environment.
- Organized returned books and materials and assisted with shelving.
- Maintained a clean and welcoming environment by performing regular cleaning tasks, contributing to a positive atmosphere for patrons.
- Coordinated study room reservations and monitored library spaces to ensure a quiet and conducive environment for study.
Volunteer
Vì Project
07.2023 - 08.2023
- Responsible for project planning and financial management.
- Provided support for logistics, ensuring smooth operation of events and activities.
- Sourced educational materials and treats for disadvantaged children living in pagodas.
- Collaborated with team members to distribute resources effectively during outreach initiatives.
- Assisted in organizing community events to enhance underprivileged children's engagement and participation.
- Engaged in meaningful conversations and interactive play with children, fostering emotional connections and support.
Education
Bachelor of Arts - International Relations
University of Adelaide
Adelaide, SA07-2028
Skills
- Customer service
- Point-of-sale operation
- Order accuracy
- Team collaboration
- Conflict resolution
- High-pressure performance
- Cleanliness maintenance
- Time management
- Communication skills
- Greeting guests
- Event logistics support
- Attention to detail
Accomplishments
- Provincial-level “Three-Good Student” and “Three-Practice Student” title for the 2024–2025 academic year.
- 2025 University of Adelaide Global Citizens 30% International Scholarship.
- Third Prize in the National History Competition, Vietnam, Academic Year 2024–2025.
- First Prize in History – Provincial Level, Khanh Hoa Province, Academic Year 2024–2025.
- First Team Prize in Grade 11 History – April 30th Olympiad, Academic Year 2023–2024.
- Gold Medal in History – April 30th Olympiad, Academic Year 2023–2024.
- Third Prize in the Provincial History Competition, Academic Year 2023–2024.
Certification
Ielts - 7.0 (2023)
Languages
English
Full Professional
Vietnamese
Native or Bilingual
Japanese
Elementary
Interests
- I like trying new recipes and food trends
- I have a passion for photography and editing photos
- Hiking
- Playing piano
- Volunteering for community initiatives to give back to local communities and make a positive impact
- Watching Movies and TV Shows
- Reading
- Personal Development and Self-Improvement
Extracurricular activities
External Relations Team Member of Vietnamese International Students of Adelaide (VISA) Inc.
07/2025 - Present
Adelaide, South Australia, Australia
• Drafted sponsorship agreements and managed sponsor communications via email.
• Prepared a comprehensive annual proposal outlining the association's strategic plan.
• Led outreach and fundraising initiatives to secure financial support for the association.
Member of Design Department of LQD Khanh Hoa: "Chess không Stress".
12/2023 - 04/2024
Nha Trang, Khanh Hoa, Vietnam
• Designed promotional materials for the club’s Facebook page using Canva, illustration software, and Photoshop.
• Created visually engaging posts to support event outreach and member engagement.
Timeline
Waitress
KFC
07.2025 - 11.2025
Library Student Assistant
Le Quy Don High School for the Gifted, Southern Nha Trang
09.2023 - 05.2025
Volunteer
Vì Project
07.2023 - 08.2023
Bachelor of Arts - International Relations
University of Adelaide