Vu Xuan Quynh Nguyen
Southbank,VIC
Summary
Friendly and reliable Front of House attendant skilled at problem resolution and time management. Comfortable working in fast-paced food service environment while providing quality service. Employs exceptional problem-solving and conflict-resolution skills to enhance customer experience.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Food and Beverage Attendant
Pullman Hotel On Swanton
09.2022 - 05.2023
- Maintained clean and organized restaurant to comply with hygiene and health regulations.
- Collaborated with other food and beverage attendants to provide prompt, smooth and excellent service.
- Greeted and seated guests to provide friendly and welcoming experience.
- Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
- Provided guests with information about menu items, specials and promotions to provide quality service.
- Assisted with setup and breakdown of events, banquets and parties to comply with logistics.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Delivered exceptional guest experiences through attentive service and quick response to issues.
- Answered customer questions about food and beverage items and assisted with menu selections.
- Processed payments for orders and provided customers with change.
Front of House Staff Member
Tutto Bene Fine - Dining Restaurant
02.2022 - 04.2023
- Established welcoming atmosphere by greeting each guest warmly.
- Helped guests at tables when in need of assistance.
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
- Assisted servers with delivering food, filling beverages, and retrieving items for guests.
- Reset tables between guests by restocking low items and wiping down surfaces.
- Maintained tidy and organized work area to preserve aesthetics and support cleanliness and quality standards.
- Greeted customers and answered inquiries regarding menu items and specials.
- Demonstrated knowledge of menu items and corresponding ingredients.
Cashier and Sales Associate
Remmy Man Clothing Store
12.2020 - 10.2021
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
Education
Bachelor of Hospitality Management - Hospitality Management
International College of Management, Sydney
Manly, NSW05.2023
Skills
- Food and Beverage Preparation
- Guest Experiences
- Dining Room Cleanup
- Table Setting Arrangements
- Suggestive Selling
- Complaint Handling
Certification
RSA certificate
Timeline
Food and Beverage Attendant
Pullman Hotel On Swanton
09.2022 - 05.2023
Front of House Staff Member
Tutto Bene Fine - Dining Restaurant
02.2022 - 04.2023
Cashier and Sales Associate
Remmy Man Clothing Store
12.2020 - 10.2021
Bachelor of Hospitality Management - Hospitality Management
International College of Management, Sydney
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