Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Hobbies and Interests
References
Timeline
Generic

Tu Ngoc (Vivian) Dang

1/44 Gumdale Ave, St Johns Park

Summary

I am a very hard working, passionate and punctual candidate who works well in both a team environment and autonomously. My multi-tasking and excellent organisational skills allow me to meet deadlines. I am a process-driven individual, at the same time can adapt to changes in a fast pace environment. My 7 years of experience in administration, retail and logistics has allowed me gain great skills. I am looking for full time employment in administration, purchasing and logistics. I want to further my experiences and learn new skills, where I can contribute to the company’s continued growth and success.

Overview

7
7
years of professional experience

Work History

Administration Officer

The Capital Transport Group
09.2022 - Current
  • Maintain accuracy of client information data and systems
  • Ensuring information processed is accurate and processed in a timely manner
  • Following standard operating procedures (SOP’s) guide to ensure tasks are done correctly
  • Daily email correspondences and enquiries
  • Managing adhoc tasks when directed
  • Using allocated software and utilizing different systems for various tasks
  • Raising purchase orders for inventory, services and equipment as required
  • Processing of invoices including expenses and supplier payments
  • Run and process revenue, KPI and other reports using macros and spreadsheets
  • Maintain spreadsheets and process daily data entry
  • Reconcile reports to make sure data entered is correct and accurate
  • Processing and entering credit notes to client’s accounts
  • Invoicing clients
  • Updating driver compliance notices
  • Work with internal and external Sales and Account managers to ensure client information is accurate
  • Maintain subcontractor employment status and payment determination.

Administration Officer - Relief Ward Clerk (Level 2)

NSW Health
07.2021 - Current
  • Maintain accuracy of clinical information data and systems
  • Ensuring information processed is accurate and processed in a timely manner
  • Check and update patient details and ensure information is correct
  • Ensure availability and accessibility of medical records
  • Provide high level of customer service to frontline customers and staff
  • Admit and discharge patients
  • Book follow up and other appointments as requested by clinical staff
  • Liaise with clinical staff, administrative and general service staff in the ward
  • Answer phone enquiries and emails
  • File customer paperwork in correct form and order
  • Complete other admin tasks required, directed by the manager and clinical staff
  • Handle customer queries and complaints.

Customer Service Team Member

Officeworks
06.2019 - 05.2021
  • General administration support
  • Daily email correspondences to customer enquiries and complaints
  • Monitor stock levels
  • Create and maintain quotes & purchase orders
  • Knowledge of IT products, office supplies, print and furniture to correspond to customer queries
  • Competitor analysis
  • Handle complaints, queries and take general customer service calls
  • Process orders, returns and invoices
  • Follow up on deliveries ETA, including liaising with transport companies and provide to client
  • Resolve customer issues and escalate to management if required
  • Inventory Control and management, Logistics (metro and interstate)
  • Assist and report direct to Store and Store manager
  • Place orders for customers and make sales
  • Deal with clients B2B, business customers.

Pharmacist Assistant

Chemist Warehouse Pharmacy
12.2017 - 03.2019
  • Store Visual Merchandising
  • General administration duties and email customer service correspondence
  • Handle complaints, queries and general customer service call
  • Section manager, ensure that shelves and isles are fully stocked at all times
  • Make sure catalogue signs are up to date
  • Clean up area to ensure isles are tidy at all times
  • Update planograms
  • Inventory Control
  • Receive deliveries, check supplier invoices and transfer stock
  • Purchasing stock direct from suppliers
  • Provide customer service
  • Conduct stocktake and enter data into ‘Stocktake Tool Program’
  • Keeping good relationships with suppliers
  • Liaise with suppliers regarding their product to inform and re-sell to customers
  • Communicate with the team to ensure store is up to quality standards
  • Assist and report direct to Store and Compliance manager
  • Ensure monthly budgets are meet

Logistics Assistant

Digital Camera Warehouse
03.2017 - 11.2017
  • Inventory Control and management, Logistics (metro and interstate)
  • Pick and dispatch varied and expensive items
  • Ensure customer orders arrive in perfect condition.

Education

Higher School Certificate -

Cabramatta High School
01.2013

Skills

  • Microsoft Word
  • Microsoft Excel
  • Microsoft Power Point
  • Salesforce
  • SAP
  • POS Cashier
  • Retail Manager Software
  • Stocktake Tool

Accomplishments

  • Won 3 x 'Great Service Award' certificates for great customer satisfaction (Officeworks)
  • Received Top employee of the month for the highest KPI result (Officeworks)
  • Exceeding monthly budget of $300,000 that includes the vitamins, sliming products and health foods product range (Chemist Warehouse)
  • Assisting & coordinating new warehousing system and processes (Chemist Warehouse)
  • Providing excellent customer service and build rapport to customers

Languages

English (Fluent)
Vietnamese
Chinese (Teo Cheow)

Hobbies and Interests

  • Cooking
  • Health and fitness
  • Animals

References

Rahcel D’Amato (Business Development Executive)         Bernadette Dahdah (Fleet Officer) 

The Capital Transport Group                                                The Capital Transport Group

 Ph : 0477 070 587                                                                 Ph : 0478 723 371                                        


                                                           


Timeline

Administration Officer

The Capital Transport Group
09.2022 - Current

Administration Officer - Relief Ward Clerk (Level 2)

NSW Health
07.2021 - Current

Customer Service Team Member

Officeworks
06.2019 - 05.2021

Pharmacist Assistant

Chemist Warehouse Pharmacy
12.2017 - 03.2019

Logistics Assistant

Digital Camera Warehouse
03.2017 - 11.2017

Higher School Certificate -

Cabramatta High School

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Tu Ngoc (Vivian) Dang