Vy Nguyen
Melbourne,VIC
Summary
Successful Customer Service with two years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability.
Overview
7
7
years of professional experience
Work History
Customer Care Representative
Viet My Trading Development Service Ltd.
03.2021 - 03.2023
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Treasurer
Nam Tien Private Enterspise
07.2016 - 10.2020
- Reconciled monthly statements, invoices and expense accounts, keeping records accurate, and current.
- Planned and managed $[Amount] annual budgets, tracking expenses, and investigating discrepancies to maintain optimal controls.
- Prepared and presented financial reports to inform senior management and board of directors.
Education
High School Diploma -
Hong Van Thu High School
Vinh Hoa Ward, Nha Trang City, Viet Nam2015
Skills
- Understanding Customer Needs
- Client Meetings
- Order and Refund Processing
- Oracle EnterpriseOne
Timeline
Customer Care Representative
Viet My Trading Development Service Ltd.
03.2021 - 03.2023
Treasurer
Nam Tien Private Enterspise
07.2016 - 10.2020
High School Diploma -
Hong Van Thu High School
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