VY NGUYEN
Box Hill,VIC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
18
18
years of professional experience
Work History
Restaurant Manager and Founder
1958
06.2023 - Current
Sales Associate
Irest Massager
09.2021 - 07.2023
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining high level of product knowledge.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Assisted in training new staff members on company policies, product information, and sales techniques for seamless onboarding experience.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
Inventory Manager Assistant
Higo Trading Group
02.2020 - 07.2021
- Maintained neat and organized backroom to easily access merchandise and drive sales.
- Labeled, organized and located inventory items in staging areas or on shelves according to quantity, size or type of material.
- Set up displays of merchandise to market new products to customers.
- Recorded information, shortages and discrepancies to keep records current and accurate.
- Inventoried warehouse stock on monthly, quarterly and annual basis.
- Analyzed inventory to identify excess, slow-moving and obsolete inventory and oversaw disposition.
- Strengthened inventory processes to balance supply needs with budget and space limitations.
- Collaborated with purchasing and production to maintain levels of quality and on-hand inventory.
- Maximized coverage by carefully allocating resources, setting schedules and delegating assignments.
Pharmacist Assistant
Paisley Pharmacy
07.2017 - 04.2019
- Counted and labeled prescriptions with correct item and quantity.
- Communicated instructions to patients or caregivers about proper use and storage of drugs.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Processed incoming drug orders by checking deliveries against paperwork and updating computer system.
- Completed cash register transactions by handling credit and cash payments using pharmacy register system.
- Supported pharmacists with day-to-day activities and pharmacy office management functions.
- Handled inventory stock by counting inventory items, checking delivery quantities, reviewing medication expirations and ordering additional products.
- Boosted sales and delivered outstanding customer service by assisting customers with pharmacy services, product questions and general store information.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Established and maintained patient profiles, updating organizational database with current information.
- Maintained records of prescriptions filled for patients by completing pharmacy log and updating customer accounts.
- Located and processed ready prescriptions to customers, distributed medication information documentation and facilitated medication consultations.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions and refill instructions.
- Monitored inventory levels to inform pharmacists of shortages and facilitate resupply.
- Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.
- Conducted drug product reviews and assisted Pharmacists and staff in drug inventory management.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Cashier
Market Place
05.2012 - 03.2014
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Collected and authorized payments of guests.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
Waistress
Dao Hoa Dao
01.2006 - 05.2010
Education
High School Diploma -
Braybrook College
Braybrook, VIC11.2014
Skills
- Customer Needs Assessment
- Order Processing
- Promotional Support
- Client Account Management
- Inventory Control
- Exceptional Customer Service
- Reliable and Punctual
- Store Opening and Closing
Accomplishments
- Resolved product issue through consumer testing.
- Documented faulty products and resolved complaints which led to customers satisfaction.
- Supervised team of 10 staff members.
Timeline
Restaurant Manager and Founder
1958
06.2023 - Current
Sales Associate
Irest Massager
09.2021 - 07.2023
Inventory Manager Assistant
Higo Trading Group
02.2020 - 07.2021
Pharmacist Assistant
Paisley Pharmacy
07.2017 - 04.2019
Cashier
Market Place
05.2012 - 03.2014
Waistress
Dao Hoa Dao
01.2006 - 05.2010
High School Diploma -
Braybrook College
Similar Profiles
MUHAMMAD AFIQ AIMAN BIN ISMAILMUHAMMAD AFIQ AIMAN BIN ISMAIL
Restaurant Supervisor at The De.Wan 1958 by Chef WanRestaurant Supervisor at The De.Wan 1958 by Chef Wan
Tristan LarkinTristan Larkin
Solar Sales Consultant at 1958 PowerSolar Sales Consultant at 1958 Power
DO NGOC HAN LEDO NGOC HAN LE
Human Resource Manager at HI TOUCH MOBILEHuman Resource Manager at HI TOUCH MOBILE