Vy Nguyen
Clyde,VIC
Summary
Experienced Store Manager with a background in retail operations and employee supervision. Strengths include inventory management, customer service, and team leadership. Demonstrated ability to enhance store's performance through strategic planning and implementation of sales campaigns. Proven record of success in fostering an environment that promotes teamwork and exceptional customer service.
Overview
18
18
years of professional experience
Work History
Store Manager
Connor Clothing Pty Ltd
Parkmore, Victoria
06.2024 - Current
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Monitored inventory levels and placed orders to restock shelves.
- Developed strategies to maximize sales and profitability.
- Established customer service standards and monitored staff compliance.
- Organized promotional events to increase product awareness.
- Resolved customer complaints in a timely manner.
- Recruited, trained and supervised new employees.
- Ensured compliance with safety regulations and company policies.
- Maintained accurate records of employee performance reviews.
- Managed daily banking activities such as deposits and withdrawals.
- Identified opportunities for cost savings through waste reduction initiatives.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
Operations Manager
The Good guys
Cranbourne, Victoria
09.2022 - 04.2024
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
- Managed scheduling, training and inventory control.
- Controlled departmental facilities use and approved requests for repairs or improvements.
- Measured and reviewed performance via KPIs and metrics.
- Oversaw financial management, budget management, accounting and payroll activities.
- Supported accident investigations and prepared related paperwork.
- Built strong operational teams to meet process and production demands.
- Collected customer fees, managed refunds and provided complete sales documentation.
- Addressed customer concerns with suitable solutions.
- Recruited, hired and trained crew members on application of projects, customer relations and customer service.
- Guided employees on understanding and meeting changing customer needs and expectations.
Operations Manager
The Good Guys
Mornington, Victoria
01.2020 - 09.2022
- Conducted regular reviews of existing policies and procedures for continuous improvement opportunities.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Managed scheduling, training and inventory control.
- Oversaw financial management, budget management, accounting and payroll activities.
- Measured and reviewed performance via KPIs and metrics.
- Negotiated contracts with vendors and service providers, securing favorable terms.
- Delegated work to staff, setting priorities and goals.
Operations Manager
The Good Guys
Nunawading, Victoria
10.2021 - 04.2022
- As Business required, moving around store to store to managing and support others.
Sales Manager
The Good Guys
Narre Warren, Victoria
01.2014 - 12.2020
- Tracked monthly sales to generate reports for business development planning.
- Reduced process gaps by hiring, supervising and coaching employees on sales strategies and protocols, optimizing performance, growth and profitability.
- Achieved company growth and brand development through market expansion and sales.
- Delivered sales presentations focused on offerings and unique advantages over competitors.
- Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
Business Owner
The Laughing Rooster
Editvale, Victoria
07.2018 - 11.2019
- Vendor quality management and balanced scorecards
- Vendor selection
- Materials selection for quality and cost control
- Team Collaboration and stakeholder partnership
- Budget control and expense reduction initiatives
- Storage and Distribution of Dangerous Goods
- Training and coaching of new Staff
- Invoicing and Receipting
- Profit Margins
Sales Consultant
Harvey Norman
Springvale, Victoria
08.2014 - 12.2014
- Generated sales across complete sales cycle process from prospecting through contract negotiations and closings.
- Demonstrated product features to align with customer needs.
- Monitored customer order process and addressed customer issues.
- Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Salesperson
The Good Guys
Dandenong, Victoria
01.2009 - 08.2014
- Drove substantial sales through suggestive selling and by promoting add-on purchases.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Demonstrated product features to align with customer needs.
- Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.
Waitress
Le Hoang Resturant
Mt. Eliza, Victoria
01.2007 - 01.2010
- Informed customers of daily specials and signature menu items.
- Set up tables in between patrons to reduce wait times.
- Greeted customers, answered questions and recommended specials to increase profits.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Prepared salads, appetizers and garnishes to assist kitchen staff.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
Education
Certificate III in Retail
Inner Eastern Group Training Inc
Victoria 03-2013
Certificate III in Business Adminstration
Holmesglen Tafe
Glen Waverley, VIC02.2007
High School Diploma -
Han Thuyen
Viet Nam06.2003
Skills
- Policies and Procedures Implementation
- Customer Service
- Staff Management
- Inventory Management
- Workflow Optimization
- Performance Monitoring
- Maintaining Compliance
- Performance Reporting
- Multi-Unit Operations Management
- Team Leadership
- Logistics Oversight
- Decision Making
- Staff Training and Development
- Financial and Cash Flow Analyses
- Budget Development and Management
- Problem-Solving
- Incidents Management
- Employee Motivation
- Hiring and Onboarding
- Staff Scheduling
- Management Team Building
- Customer Service Management
- Store operations oversight
- Leadership Development
- Opening and closing procedures
Languages
Vietnamese
Native/ Bilingual
References
References available upon request.
Timeline
Store Manager
Connor Clothing Pty Ltd
06.2024 - Current
Operations Manager
The Good guys
09.2022 - 04.2024
Operations Manager
The Good Guys
10.2021 - 04.2022
Operations Manager
The Good Guys
01.2020 - 09.2022
Business Owner
The Laughing Rooster
07.2018 - 11.2019
Sales Consultant
Harvey Norman
08.2014 - 12.2014
Sales Manager
The Good Guys
01.2014 - 12.2020
Salesperson
The Good Guys
01.2009 - 08.2014
Waitress
Le Hoang Resturant
01.2007 - 01.2010
Certificate III in Retail
Inner Eastern Group Training Inc
Certificate III in Business Adminstration
Holmesglen Tafe
High School Diploma -
Han Thuyen
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