Vy Nguyen
Wynnum,Queensland
Summary
A Vietnamese-born individual raised in Australia, eager to apply my skills and experiences in customer service to contribute to a positive, collaborative work environment. Originally pursuing a career in nursing, I found my passion shifting over to the business side, more particularly finance, which I'm currently pursuing. Honest, professional, and respectful, and a strong communication and problem-solving abilities, I am committed to continuous learning and supporting team goals. My extensive experiences working in restaurants and food establishments have helped me build adaptability and a strong work ethic, and I’m excited to utilise these qualities to ensure compatibility in my new role. Outside of work, I enjoy crocheting, grabbing matcha, toy figurines and watching romantic comedies!
Overview
5
5
years of professional experience
1
1
Certification
Work History
Aged Care Worker
E.M Tooth Residential Aged Care Home
Wynnum, QLD
11.2023 - 12.2024
- Collected and recorded patients' blood pressure, pulse, and respirations (TPRs) to evaluate and note basic health status.
- Attended weekly staff meetings to discuss new policies and procedures.
- Performed administrative duties such as filing paperwork, answering phones, scheduling appointments and ordering supplies.
- Maintained clean and well-organized environment for client happiness and safety.
- Provided recreational activities such as games, reading materials, music and outdoor walks.
- Followed the care plan and directions to provide patient-centered care.
Bakery Sales Representative
Top Pastries and Pies
Wynnum, QLD
06.2020 - 12.2024
- Reset store displays for special events and seasonal merchandise changes.
- Identified customer needs to deliver relevant product solutions and promotions to meet target budgets, both in person and through phone calls.
- Operated point-of-sale system to receive cash or credit card payments and issue receipts.
- Performed floor moves, merchandising, display maintenance, and housekeeping to keep sales areas well-stocked, organised, and current.
- Identified customer needs by asking questions and advising on best solutions.
Restaurant Waiter
Mr Bill's Vietnamese Canteen
Wynnum, QLD
10.2021 - 01.2023
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Processed cash payments accurately using a POS system; ensured accuracy of change given to customers.
- Stocked service areas with supplies during slow periods.
- Addressed concerns quickly to improve customer experience and escalated issues
- Performed opening and closing duties such as setting up the dining area, restocking supplies and checking equipment for proper functioning at the start of shifts.
- Communicated and worked with the owner and kitchen staff on what to prepare for and serve to customers.
Education
Bachelor of Business/Bachelor of IT - Finance/Information System
Queensland University of Technology
Brisbane, QLD06-2028
Highschool
Citipointe Outreach College
Carindale, QLD11-2022
Skills
- Fluent in Vietnamese and English
- Ability to adapt to new changes, and adjust quickly
- Ability to listen, take constructive feedback, and collaborate with team members
- Conflict resolution to manage tension
- Positive, professional, and friendly attitude
- Ability to perform first aid and CPR
- Willing to learn mindset
Certification
- Blue card
- Yellow card
- CPR certificate
- First Aid certificate
- Police Check
References
References available upon request.
Timeline
Aged Care Worker
E.M Tooth Residential Aged Care Home
11.2023 - 12.2024
Restaurant Waiter
Mr Bill's Vietnamese Canteen
10.2021 - 01.2023
Bakery Sales Representative
Top Pastries and Pies
06.2020 - 12.2024
Bachelor of Business/Bachelor of IT - Finance/Information System
Queensland University of Technology
Highschool
Citipointe Outreach College
Similar Profiles
Rahwa Kahsay YgzawRahwa Kahsay Ygzaw
Personal Assistant (Support Worker) at Sawtell Catholic Care (Master Christi Residential Aged Care) )Personal Assistant (Support Worker) at Sawtell Catholic Care (Master Christi Residential Aged Care) )
SIMRANJEET KAURSIMRANJEET KAUR
Personal Care Worker/AIN at Allity Holly Aged Care, Anglicare, Uniting, Catholic Care, Estia, St. Vincent’s Health, Residential Hostel, Regional Contract at HospitalsPersonal Care Worker/AIN at Allity Holly Aged Care, Anglicare, Uniting, Catholic Care, Estia, St. Vincent’s Health, Residential Hostel, Regional Contract at Hospitals
Kulvir KaurKulvir Kaur
Intern at Tri Care Residential Aged CareIntern at Tri Care Residential Aged Care