Vy Nguyen
West Melbourne,VIC
Summary
A recently turned 18-year-old with a deep passion for economics, finance, and accounting. Skilled in communication, teamwork, and customer service, developed in fast-paced, customer-focused environments. Known for efficiency, accuracy, and maintaining organized workspaces. Expertise in handling transactions, delivering excellent customer experiences, and working collaboratively in team settings. Seeking to transition into a new field where I can apply my skills and contribute effectively to a dynamic team and environment.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Crew Member
KFC
10.2022 - 05.2023
- Took orders, prepared meals, and collected payments.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Responsible for cash handling and financial transaction of upwards thousands of dollars per day without fault.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Improved customer satisfaction by providing friendly and efficient service at the register and meeting quality expectations.
- Enhanced customer experiences by promptly and professionally addressing and resolving complaints.
- Worked well with teammates and accepted coaching from management team.
- Fostered positive team environment by assisting coworkers during rush periods.
- Enhanced team efficiency by consistently preparing workstations before peak hours.
- Kept food preparation area, equipment, and utensils clean and sanitary to help promote a clean image for the restaurant.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Maintained high standards of personal hygiene and cleanliness, contributing to healthy dining environment.
Education
Bachelor of Commerce -
The University of Melbourne
11.2028
Victorian Certificate of Education -
Haileybury
01.2024
Skills
- Customer service and engagement
- Multitasking and organization
- Time Management
- Team Work and Collaboration
- Interactive Communication Skills
- Interpersonal Sensitivity
- Integrity and honesty
- Attention to detail
- Learning agility
- Self-discipline
- Problem-solving
- Cash handling
- Inventory restocking
- Flexible schedule
- Chinese Culture
- Safe food handling
- Food preparation
- Taking orders
- Cleaning
- Understanding of Fashion and Makeup
- Knowledge of trendsetting Southeast Asian Makeup and Skin Care
Certification
VET Chinese Certificate 1, Registered training organisations, 12/01/22, Current, This certificate displays my abilities to communicate with fluency and confidence in Chinese even towards strangers. Since receiving this certificate, I had also enrolled in Chinese Second Language and performed well in all of my oral examinations and am still currently working towards a Diploma of Chinese in conjunction with a Bachelor degree after entering University.
Languages
Chinese - Mandarin
English
Vietnamese
Availability
Monday : 9:00am - 7pm
Tuesday: No availability
Wednesday: 9:00am - 7pm
Thursday: No availability
Friday: 9am - 8pm
Saturday: 9am - 8pm
Sunday: 9am - 8pm
Minimum hours desired: 10 hours/ week
Maximum hours desired: 20 hours/week
Timeline
Crew Member
KFC
10.2022 - 05.2023
Bachelor of Commerce -
The University of Melbourne
Victorian Certificate of Education -
Haileybury
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