Overview
Work History
Education
Additional Information
Certification
Languages
Timeline
Generic
Vy Phan

Vy Phan

Rhodes,NSW

Overview

4
4
years of professional experience
1
1
Certification

Work History

Restaurant Supervisor

Choji Yakiniku - Azabu Group
07.2021 - Current
  • Analyzed sales figures and identified areas for improvement, provided by Abacus system accurately.
  • Managed inventory, stocktake, and ordered supplies to keep the location well stocked with necessary supplies via Cooking the Book and Drinking the Profits.
  • Supervised daily cash handling and credit card transactions procedures by using POS software, ensuring accurate accounting records and minimizing discrepancies.
  • Organised job tasks to enhance team performance on Monday.com website.
  • Hosted OPs meeting every week (both Microsoft Teams meeting and F2F), including sales summary, feedback, and solutions to resolve business issues.
  • Rostered within budget and adjusted labour cost in Deputy system.
  • Submitted marketing report, daily report, and financial report to senior management to aid in business decision-making and planning.
  • Responsible for training new employees, delegated daily tasks, and responsibilities by implementing SOP.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Assisted with the development of event strategies and tactical plans to promote the accomplishment of marketing goals (Easter campaign “Pick a golden egg and claim your prize.”; Mother’s Day campaign “Pull a Rose and get a blooming surprise!”; June campaign “No more mis-steak.”; Valentine campaign “Kiss cam”, etc.).

Internship Student

MELO APP
07.2023 - 11.2023
  • Supported managers in enhancing the strategy for achieving "Product-market Fit," facilitating a comprehensive understanding of our customer base, including their perceptions of our brand and product.
  • Conducted qualitative research and quantitative research to identify the ideal market to understand their willingness to pay, and to change their personal and collective (family) behaviour to solve the need, to prioritise product feature(s) for Melo app, an get feedback from potential users in that ideal group before we build it.
  • Crafted survey posters along with QR codes to elicit feedback from our intended consumer demographic.
  • Generated feedback and devised a holistic strategy for product enhancement, including tailored product features to align with consumer demand.

Team Leader

IPPUDO CHATSWOOD INTERCHANGE
01.2020 - 02.2021
  • Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
  • Worked with team to identify areas of improvement and devised solutions based on findings.
  • Built strong relationships with customers through a positive attitude and attentive response.
  • Cleaned and maintained tools, equipment and worksites.

Education

Master of International Business And Marketing -

Macquarie University
Sydney, NSW
11.2023

Bachelor of Commerce - International Business

Macquarie University
Sydney, NSW
11.2021

Additional Information

I am an accomplished professional and a forward-thinking individual with a strong academic background, having graduated with a Bachelor of Commerce in International Business in 2021 and subsequently earning both a Master of International Business and a Master of Marketing in 2023 at Macquarie University. Also, I have been working as dynamic supervisor and trainer with extensive list of successes elevating operations across organizations. Skilled in building and retaining talented teams by establishing collaborative work environments, dedicated to maintaining impeccable service areas with focus on optimizing individual experiences and brand loyalty.

Certification

  • Best Social Media Marketing Campaign by the Department of Marketing 2023.
  • The winner of Global B2B Simulation Game 2023, which has scored the highest ever in the Macquarie Business School profits. Also, sit at #3 in the league table and is in the top 2% of results (amongst all universities worldwide).
  • World Vision Student Challenge 2023 by World Vision and the Department of Marketing.


Languages

English
Full Professional
Vietnamese
Native or Bilingual

Timeline

Internship Student

MELO APP
07.2023 - 11.2023

Restaurant Supervisor

Choji Yakiniku - Azabu Group
07.2021 - Current

Team Leader

IPPUDO CHATSWOOD INTERCHANGE
01.2020 - 02.2021

Master of International Business And Marketing -

Macquarie University

Bachelor of Commerce - International Business

Macquarie University

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Vy Phan