VY PHUONG TRAN
Summary
Motivated waitress with enthusiastic personality and reliable. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences.
Resourceful warehouse team leader brings experience in warehouse leadership roles and meeting 101 warehousing organizational needs. Skilled at maximizing cost control, minimizing losses and optimizing labor management strategies to enhance operational success. Analytical problem-solver with good planning and communication skills.
Overview
3
3
years of professional experience
Work History
Warehouse Team Leader
101 Warehousing
05.2023 - Current
- Supervised warehouse operations by managing employees during shifts.
- Managed resource allocation and scheduling of employees.
- Increased accuracy in order fulfillment by closely monitoring team performance and addressing issues promptly.
- Monitored performance and safety practices of 50-person warehouse staff.
- Recorded information, shortages, and discrepancies to keep records current and accurate.
- Reduced order processing time by streamlining picking, packing, and shipping procedures and ensure achievement of daily Service Level Agreement (SLA).
- Supported continuous improvement initiatives by identifying areas of inefficiency and proposing practical solutions for improvement.
- Collaborated with other department leaders to improve cross-functional communication and overall operational efficiency.
- Trained employees on equipment operation and safety protocols.
- Double checked records, daily reports, and inventory transactions to identify and correct variances.
- Monitored packaging supply inventory and proactively requisitioned materials to avoid shortages.
Warehouse Worker
101 National Warehouse
05.2022 - 05.2023
- Loaded, unloaded and pick items to and from storage and awaited delivery areas
- Picking items correctly and wrapping items according to orders
- Wrapped items for orders to deliver
- Maintained safe and clean work environment by keeping warehouse work areas neat, floors clean and goods safely stacked
Waitress
Le Feu
01.2022 - 10.2022
- Taking dine-in customer orders and taking orders for take-away order through phone
- Explained menu items and suggested appropriate options for food allergy concerns
- Taking customer bookings through phone
- Arranged and prepared tables for reserved and walk-in customers
- Greeting customers, serving warmly and friendly food
- Cashier - taking payments
- Served alcoholic and non-alcoholic beverages
Waitress
Master Roll Vietnam
03.2021 - 12.2021
- Greeted customers, taking orders and provided friendly, knowledgeable assistance
- Taking payments and sending orders to kitchen staff
- Answered the telephone
- Kept server areas clean and stocked
- Washing dish and cleaning
Waitress
Mister Minh Restaurant
08.2021 - 09.2021
- Responsible for greeting and seating customers
- Taking customer orders
- Served beverages and generously serve customer food
- Taking payments and cleaning dish
Online Sales Associate
Salem Ship China-Japan
01.2021 - 05.2021
- Taking customer delivery order, and customer information
- Replied information requests through online customer service
- Corresponded and resolved with online customers to address questions or complaints about shipping methods
- Managed and tracked customer orders to maintain on-time delivery
- Input online sales data
Education
Bachelor of Nutrition Science -
Deakin University
Melbourne, VICHigh School Diploma -
Brighton Secondary College
Brighton East, VIC10.2019
Thu Duc High School
Vietnam01.2017
Skills
- Dining Room Cleaning and Upkeep
- Warm and Friendly
- Customer Service and Rapport
- Sales Tactics
- Microsoft Excel and general computer skills
- Warehouse Operations
- Logistics Planning
- Teamwork and Collaboration
Languages
English
Professional Working
Vietnamese
Native or Bilingual
Timeline
Warehouse Team Leader
101 Warehousing
05.2023 - Current
Warehouse Worker
101 National Warehouse
05.2022 - 05.2023
Waitress
Le Feu
01.2022 - 10.2022
Waitress
Mister Minh Restaurant
08.2021 - 09.2021
Waitress
Master Roll Vietnam
03.2021 - 12.2021
Online Sales Associate
Salem Ship China-Japan
01.2021 - 05.2021
Bachelor of Nutrition Science -
Deakin University
High School Diploma -
Brighton Secondary College
Thu Duc High School
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