Vy Trinh
Rockhampton,QLD
Summary
Reliable and dedicated to customer service. Willing to take on any task to support business and team needs. Skilled at building connections with customers to promote products. Excellent communication skills combined with analytical and attentive nature. Dedicated to keeping stock levels optimal and merchandising items to drive sales. A hardworking and passionate job seeker with strong organisational skills eager to secure an entry-level retail position. Ready to help the team achieve company goals. Extremely fast learner and dedicated to work.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Beauty Technician
Luxebeautystudio
03.2024 - Current
- Streamlined appointment scheduling processes for improved efficiency
- Developed strong relationships with clients, fostering loyalty and repeat business.
- Used social media platforms to promote salon and services.
- Expanded salon clientele through targeted marketing efforts and excellent word-of-mouth referrals.
- Provided exceptional customer service, addressing concerns promptly and effectively resolving issues as they arose.
Nail Technician
AN Awesome Nails
07.2022 - 04.2024
- Boosted salon revenue by upselling additional services and retail products to clients.
- Established strong client relationships through exceptional customer service and communication skills.
- Collaborated with other salon staff members to create a positive work environment and seamless customer experiences.
- Managed inventory levels efficiently, ensuring all necessary supplies were stocked for daily operations without excess waste or expense.
- Assisted in training new hires on salon procedures, policies, and best practices in nail care services.
- Consistently received positive feedback from clients regarding my attention to detail, professionalism, and friendly demeanor during their visits.
- Supported overall salon operations by assisting with administrative duties, such as answering phones, booking appointments, and handling transactions when necessary.
- Utilized time management skills effectively when multitasking between multiple clients, ensuring all received timely and quality service.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
Nail Technician
Helen's Beauty Nails & Spa
03.2020 - 07.2022
- Communicated effectively with management concerning important customer issues
- Frequently restocked workstations and organized and stocked product sales shelves
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
- Demonstrated respect, friendliness and willingness to help wherever needed
- Carried out day-day-day duties accurately and efficiently
- Worked flexible hours; night, weekend, and holiday shifts
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment
- Consistently received positive performance reviews from guests
- Answered phone calls and emails to schedule client appointments
- Maintained a high number of return customers through excellent servicing.
Food Service Worker
Clancy's Calvery
01.2018 - 02.2020
- Maintained clean, trash-free workspaces to maximize productivity and safety
- Greeted customers at counter to fulfill requests and answer questions
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company
- Learned other teammates' work tasks to train as backup
- Observed customer purchases in line and differentiated between standard portions
- Balanced and organized cash register by handling cash, counting change and storing coupons
- Assisted customers with prompt and polite support in-person and via telephone
- Worked closely with shift manager to solve problems and handle customer concerns
- Informed customers of current store promotions to encourage additional sales purchases.
Education
Bachelor of Nursing - Nursing
Central Queensland University
Rockhampton, QLDHigh School Diploma -
Emmaus College - Main St. Campus
North Rockhampton, QLD11.2021
Skills
- Cash Register Operations
- Supply Maintenance
- Security Practices
- Adaptable and Flexible
- Strong Communication and Interpersonal Skills
- Exceeding Customer Expectations
- Front Desk Management
- Energy and Physical Stamina
- Safety and Cleanliness Standards
- Client consultation
- Customer Service
Certification
certification 2 in skills for work and vocational pathways.
HLTAID009 Provide cardiopulmonary resuscitation HLTAID010 Provide basic emergency life support HLTAID011 Provide First Aid
Timeline
Beauty Technician
Luxebeautystudio
03.2024 - Current
Nail Technician
AN Awesome Nails
07.2022 - 04.2024
Nail Technician
Helen's Beauty Nails & Spa
03.2020 - 07.2022
Food Service Worker
Clancy's Calvery
01.2018 - 02.2020
Bachelor of Nursing - Nursing
Central Queensland University
High School Diploma -
Emmaus College - Main St. Campus
Similar Profiles
Shavita HenryShavita Henry
Certificate I Business Administration Trainee at Anglicare RockhamptonCertificate I Business Administration Trainee at Anglicare Rockhampton
Keith NzombeKeith Nzombe
Cashier and Key Holder at Pangolin DinerCashier and Key Holder at Pangolin Diner
Jayden WiermsaJayden Wiermsa
Mechanic Assistant at FamilyMechanic Assistant at Family