Vy Anh Minh Nguyen

Act as a core member of the delivery team to develop and coordinate PR content.

• Engage in campaign planning, execution, and monitoring.
• Developed and tracked performance indicators to measure results of marketing campaigns.

Coordinate social media deliverables including organic and paid promotions.

• Composed job advertisements for employers to attract awareness and generate apply clicks.
• Tracked and report the campaign performance to the account manager team.

Be the first line of support for employers and account managers on how to use the platform and troubleshoot issues.

• Has good understanding and knowledge of HubSpot and other in use systems.
• Provide timely support for clients and community members via email.
• Support new clients onboarding process and ensure clients are onboard within the agreed timeline.

Customer service

• Meet and greet customers at the front and direct them to the desired sections.
• Provide exceptional customer service through consulting and solving problems to ensure satisfaction.
• Be responsible for the click and collect orders including packing and handling.

Administration

• Prepare the store to appear professional and welcoming.
• Sort and organize products in the correct order.
• Gain hands-on experience with point-of-sales systems.

• Engage with current and potential customer by composing and sending newsletters on a weekly basis.
• Build awareness for Youth United events via compelling social media posts.
• Create text and image content using Adobe Photoshop, Illustrator and Canva.
• Monitor figures for engagement using a CRM platform.
• Research and understand the target audience's preference through market research and weekly result.