Vy (Mercy) Nguyen

• Participated in community volunteering initiatives to promote Vietnamese culture and support local causes.
• Built and maintained relationships with external partners, sponsors, and student organisations.
• Assisted with organising cultural events
• Coordinated guest speakers, performers, and VIP attendees for major cultural events.
• Produced graphic designs for events, social media, and promotional materials
• Guided general committee members through the design process

• Provided one-on-one consultations to Vietnamese students on study options and education pathways.
• Assisted students with university applications, including documentation and personal statements.
• Provided step-by-step guidance on student visa application processes.
• Communicated regularly with parents to keep them informed about student progress and address any concerns.
• Conducted information sessions and workshops on studying abroad, university life, and visa requirements.
• Maintained student records and managed the database of clients.
• Assisted with general administrative tasks to support the counselling team.

• Improved students' overall academic performance by providing one-on-one tutoring in various subjects.
• Assisted students with homework assignments, ensuring timely completion and thorough understanding of concepts.
• Introduced creative learning strategies that catered to diverse learner needs.
• Boosted students' confidence in their abilities through positive reinforcement and constructive feedback.
• Established strong rapport with parents and guardians to maintain open lines of communication regarding student progress.

Client Collaboration:

• Worked closely with clients to understand their brand identity and design requirements.
• Maintained effective communication throughout the design process for feedback and revisions.

Design Projects:

• Created logos, branding materials, social media graphics, and marketing content for various clients.
• Managed multiple projects simultaneously, adhering to strict deadlines and client requirements.

Adaptability:

• Worked on projects across a range of industries, adapting design style to fit each client's target audience and brand messaging.

• Delivered friendly and efficient service
• Handled cash, card, and digital payments, ensuring accuracy and preventing discrepancies.
• Addressed customer inquiries and concerns to ensure positive dining experience.
• Maintained clean and organised front-of-house areas, including dining spaces and counters.
• Worked as part of a team to ensure smooth operations.
• Handled unexpected situations calmly to maintain a positive customer experience.