Vy Nam Thai
Yagoona,NSW
Summary
Dynamic Duty Manager at Shirone Holding with a strong focus on customer service and relationship building. Proven track record in cash management and training new employees, enhancing team performance and service quality. Committed to delivering exceptional experiences and fostering a customer-centric environment.
Overview
2
2
years of professional experience
Work History
BOH Team Member
Shirone Holding
10.2022 - Current
- Maintained clean and organized workspace, ensuring compliance with health and safety regulations.
- Boosted overall team morale with regular communication and collaboration in a fast-paced environment.
- Collaborated with FOH staff to ensure seamless communication between kitchen and service teams.
Bottler
Shirone Holding
11.2022 - Current
- Demonstrated a strong work ethic by consistently arriving on time, meeting deadlines, and performing tasks with minimal supervision while maintaining focus on quality and safety.
- Supported environmental sustainability efforts through responsible use of resources, appropriate recycling practices, and waste reduction techniques.
Gaming Attendant
Shirone Holding
12.2022 - Current
- Performed cash handling duties, provided change and balanced money at end of shift.
- Reported concerns, broken machines, and out-of-order games to supervisor.
Duty Manager
Shirone Holding
01.2023 - Current
- Managed staff scheduling for optimal coverage, ensuring efficient operations during peak hours.
- Trained employees in essential job functions.
- Improved customer satisfaction by promptly addressing and resolving guest concerns and complaints.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
Duty Manager
Shirone Holding
01.2024 - Current
- Managed staff scheduling for optimal coverage, ensuring efficient operations during peak hours.
- Trained employees in essential job functions.
Education
Bachelor of Business - Finance
University of Technology Sydney
Sydney, NSW07-2024
Master of Finance - Finance
University of Technology Sydney
Sydney, NSWSkills
- Customer service
- Customer service focus
- Time management
- New employee training
- Relationship building
- Cash management
- Service management
- Health and safety compliance
- Staff scheduling
Timeline
Duty Manager
Shirone Holding
01.2024 - Current
Duty Manager
Shirone Holding
01.2023 - Current
Gaming Attendant
Shirone Holding
12.2022 - Current
Bottler
Shirone Holding
11.2022 - Current
BOH Team Member
Shirone Holding
10.2022 - Current
Bachelor of Business - Finance
University of Technology Sydney
Master of Finance - Finance
University of Technology Sydney
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